Parimatch Casino IN - Player's withdrawal is significantly delayed.

Hi,

Iam trying to withdraw money almost from 45 days in the first they disabled the withdrawal all methods for days then only enabled IMPS so I made withdrawal on 25th-Feb-2025 on 21:07 (India Time),

Then after 24 hours it was showed withdrawal was approved but I thought I'll get money soon.. but after 3 days i contacted live chat that money not received they said wait for 5 working days, i keep asking them and waited almost 10 days and contacted again and again and provided proofs and bank statement so they Raised a ticket ID #779181 ,

From that day no proper response from chat team after opening the chat send greeting msg and disappeared for hours and come back after hours and closing tha chat if any one reply.

Always telling that "our specialized team is working on it" and closing the chat directly, this is the response always iam getting.

I also mailed on support@parimatch.in many time there also every day auto generated mail they are sending like 'we are working on it be peations your money is safe that's it. Even though I asked in mail and in live chat what is the issue why this delay how much more time I have to wait but there reply is only "Be peations wait more we don't know exact time frames...."

It's almost 1 month but no proper response, no proper status, no proper time frames, chat and mail service is irresponsible always.....

Iam going through the mental distress and financial crises and health issues with thinking of this issue...

Iam requesting you and hope much to Help me to get my money As soon as possible please.

Regards

Ilyas

Parimatch player id : 905291042

Email: [removed by casino.guru admin]

Dear Eagle46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To better assist you in resolving this issue, I would appreciate it if you could provide further details regarding your situation. Please consider answering the following questions:

• Can you confirm if you have received any communication from the casino regarding the status of your withdrawal other than the auto-generated emails?
• Have you checked with your bank to see if any issues on their end might be causing the delay?
• Have you made any previous successful withdrawals using this payment method?
• Have you previously used this payment method for deposits?

Your cooperation in providing these details will help us investigate and work toward a resolution. If you have any relevant communications that you would like to forward for our records, please send them to tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas