HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,299Opened953Unresolved5,110Resolved12,364Rejected20,872
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

1win Casino - Player’s withdrawal has been delayed due to non-response from casino.

Resolved Submitted: 25 Jan 2024
Disputed amount: 343,290 INR
Safety Index 8.5 High
Our verdict Unreasonable excuse

Casino Zeus - Player’s winning payout has been delayed.

Unresolved Submitted: 25 Jan 2024
Black points: 1,540
Disputed amount: $1,267,800.25 ARS
Safety Index 2.1 Very low
Our verdict Player stopped responding

Golden Genie Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 25 Jan 2024
Disputed amount: £150
Safety Index 0.9 Very low
Our verdict Player stopped responding

V.Vegas Casino - Player's request to suspend account has been ignored.

Closed Submitted: 25 Jan 2024
Disputed amount: €6,000
Safety Index 9.8 Very high
Our verdict Unreasonable excuse

Casino Zeus - Player's cashout has been blocked.

Unresolved Submitted: 25 Jan 2024
Black points: 1,336
Disputed amount: $550,005 ARS
Safety Index 2.1 Very low
Our verdict Unjustified complaint

Vave Casino - Player denied promised cashback bonus.

Closed Submitted: 25 Jan 2024
Disputed amount: $51
Safety Index 7.2 Above average
Our verdict Player stopped responding

Spinanga Casino - Player is experiencing difficulties with closing her account.

Closed Submitted: 25 Jan 2024
Disputed amount: €500
Safety Index 8.6 High
Our verdict Player stopped responding

Rolling Slots Casino - Player’s withdrawal delayed due to slow verification process.

Closed Submitted: 25 Jan 2024
Disputed amount: 700 kr
Safety Index 9.2 Very high
Our verdict Case closed

Smokace Casino - Player struggles with withdrawal due to additional verification demands.

Resolved Submitted: 25 Jan 2024
Disputed amount: 1,797 R$
Safety Index 9.4 Very high
Our verdict Case closed

Snatch Casino - Player's account was closed.

Resolved Submitted: 25 Jan 2024
Disputed amount: ¥300,000
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 23,771 - 23,780 of 39,299 complaints
1...2,377 2,378 2,379...3,930
Go to pageof 3,930 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.