MostBet Casino - Player requests a refund.

On Instagram, Mrs. Margarida gave me algorithms. I paid twice and then she disappeared. Mrs. Maria de Sousa, I won and then lost, and she sent me to the programmer. Afterwards, I lost. When I asked for my money back, she blocked me.

Dear joanavidal,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you deposited twice in the casino? Were you able to play in the casino with your deposited funds? Could you please explain in more detail what you received from a casino representative on Instagram? Was it a bonus code?

Will you be able to share a chat transcript or a screenshot from your interaction? Post it here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent by email to

tomas@casino.guru

Thanks for your mesages.

I am afraid I don't understand what the issue might be.

Could you please advise if these messages were from casino representatives? What result from mediation with the casino are you expecting in this case?

I'll await your reply.

Hello, Dear joanavidal and Tomas!

Dear joanavidal, thank you for letting us know about this situation. We are sorry to inform you of this, but you have been the victim of a scam. We don't have any such promotions going on. Be vigilant and always be wary of promises of easy money. Always check information about current promotions on our official pages: https://mostbet.com/.

We hope that our response satisfies the complaint.

Have a nice day!

Best regards, Mostbet.

Thanks for the reply to the MostBet Casino representative.

Dear joanavidal,

Unfortunately, if you were a victim of a scam orchestrated by a third party, we would recommend you contact the police and report a crime.

Please let me know if I might be of assistance further.

Dear joanavidal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.