MostBet Casino - Player had her account blocked.

à aproximadamente um mês minha conta foi congelada sem motivos, entrei em contato com o suporte e o mesmo encerrou o atendimento sem resolver minha questão. já encaminhei 2 emails para a mostbet e os mesmos não respondem! essa casa de aposta é uma fralde, não caiam tenho experiência no mercado e a conduta deles é vergonhasa. tenho certeza que eles não vão devolver meu dinheiro pois até o site eu não consigo acessar com meu ip atual, já por outro dispositivo acessa normal.

Dear luciane,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that the disputed amount was confiscated by the casino? How much money was in your balance at the time the casino blocked your access?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much luciane for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello luciane,

I looked at your complaint and will do my best to help you. I would like to invite Mostbet Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Mostbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello, Dear Jozef!

Thank you for reopening this case. It is very important for us to get a chance to improve our clients experience. 

Hello, Dear luciane!

We have checked the information and would like to inform you that your account was unblocked on June, 2021 and is currently in "active" status. You can try to log in to your account and use all the features of our service. Please confirm that the problem is resolved after successfully logging in. Sorry for the inconvenience.

Have a nice day!

Best regards, Mostbet.

Dear luciane,

May I kindly ask you to react?

Dear luciane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.