Playzilla Casino - Player’s withdrawal attempts are blocked.

Any attempt to withdraw doesn't happen. Max amount per day is tiny, even if I got anything back, which I obviously didn't. Nearly 2500€ I thought I would get, nothing. Can't set limits myself at all. Live chat is unable to close my account, and sending email does nothing, after contacting live chat again they might reply but they just ask me to double confirm I want to self exclude, I reply to confirm but they don't react to the second message at all.

This site is absolute garbage. You won't get winnings, or service. Responsible gambling is a term this site has never heard of. Keep getting marketing emails.

Dear disappointed,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation:

• When exactly did you submit your withdrawal request? Has your withdrawal request been approved by the casino, or was it canceled?
• Have you completed the full KYC verification process?
• Did you accumulate your winnings with or without a bonus?
• Additionally, could you kindly forward me the account closure requests you sent to the casino, along with their responses? You can send them to veronika.f@casino.guru.

I hope we can help resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika