Revolution Casino - Player claims that payment has been delayed.

Dear Madame/Sir, Guru(s)! 

I would like to share my issues with You about services of online Revolution casino. In the faith of transparensy and accountability I would like to ask your help assistance despereatly! I hope You, Guys can solve my complain(s)! I am ready to face to provide You any+more specific details or what else You need for next steping forward! Of course I am also ready to be cooperative with Revolution Casino support! 

My case:

My account "seems to be verified" , as casino site says in my account section. I didn't have to send any documents till now, nobody asked me, and I was able to make a withdrawal (app. 100.000 Ft) in 4th of March without any issues. 

Now, from 9.000 Ft payesafecard deposit I was able to get 2.5M Ft winnings, which is insane and I am hyper lucky! It started to happen from 14th of March. Non of any kind of bonuses were used from that time by me.

So after all, I have requested 3 active withdrawals on 14th, 16th and 17th of March. Each of them were 160.000 Ft, via bank transfer. This is the maximum amount of withdrawal per days by rules VIP 1 level (I want to be able to withdrawal approxiametly all of my balance by the way! ). As far as I can see each of them are still "under process" but their timeframes are passed back in days. 

I have already tried to figure out what's happening, or how can I participate constructively to finish pendig withdrawals with succes.

After several talks with online costumer support chat, days by days (unfortunatelly they are not responding letters of mine via email, till now, yet no), I felt desperate and saddness because what they said about whats going on, what's causing delay, I am sorry to say but they are not really transparent, for a thinking customer, like me. I have made transcripts of chats for secure reasons, because I started to be concerning.

I am a constructive and cooperative man, who is always ready to make efforts along rules to solve issues, but after all, when I said in chat I am not patient anymore and ask constructive soloutions, somehow I am not able to use online chat services now at all. 

Could you please get involved in my complain and help me to solve my cases? I would really appriciate that! 

Thank You for your replies in advance! 

B. R.

Ferenc

P. S. 

I have sent attachemnts in privat information section, I guess! 🙂

Dear Faribro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.