Zebra Wins Casino UK - Player's withdrawal is delayed.

Hi I have tried contacting the casino for over a year and still not had my withdrawal

Dear Auden69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zebra Wins Casino UK.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share a recent screenshot of your player balance or unprocessed withdrawal request?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas I don’t have a screen shot as when I was going to withdraw they blocked my account, I have spoken to them

on live chat and I get told I will get an email regarding the matter and I have never heard back I contact them every week and I either get no reply or the chat gets closed

I had verified my account and deposited and withdraw from the site multiple times but then they closed my account and got me to verify it again and then have been ignored

Thanks for your reply.

Please share any recent proof to support your complaint, otherwise, we won't be able to proceed with the complaint.

I appreciate your cooperation.

Share the evidence to my email at tomas@casino.guru

My emails get rejected and the live chat always gets closed

Thanks for your reply.

Please forward the emails you received to my email at tomas@casino.guru.

Could you please visit the page of the casino and share a screenshot of the website with the address of the casino visible?

Emailed over to you

Thanks for the email.

Please note that legitimate online casinos won't have email addresses ending @icloud.com

Have you received any communication from the casino support email that appeared to be from casino support in the past?

Could you please forward me this communication?

Dear Auden69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.