The player's unable to verify as the casino is not responding. The complaint together with his casino.guru account was closed on the player's request,
MobileCasino 888 - The player's unable to verify.
Amount: €1,600
MobileCasino 888
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
The provider does not allow withdrawals and does not check any documents. E-mails via the site are not answered, limits cannot be set. A payout is only possible when the account is verified, which the provider does not do. Do you actually test the pages yourself or are you only interested in the amounts that you watch through the links you set? Obviously this casino is a scam!
Automatic translation:
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2 years ago
Hello Stefan,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with MobileCasino 888. Please allow me to ask you a few more question before we would move forward.
When exactly did you upload your documents and since when are you trying to verify yourself? Did you use any bonus to accumulate your current balance? When was the last time the casino responded to you?
Please note that the casino has bad reputation on our site so we have literally no idea how you came to the conclusion that we do not check the casinos 🙂. If you wish to avoid such situations with any casinos in the future, please read/check our reviews.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Translation
Delete my account here. Unfortunately, Casinguru won't help if the player loses too much. Your participation is more important.
Automatic translation:
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2 years ago
Dear Stefan,
Do you mean to close the complaint or delete your casino.guru account?
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2 years ago
Translation
You can close my Casinoguru account because you don't want to help anyway. This provider did not close my account despite a clear request, but he certainly has a similarly good relationship with you as brazino. If you protect such casinos despite the clearest evidence, your side makes no sense. I will definitely never register anywhere via your links again. As a result, you will lose five-digit sales this year. And goodbye!
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2 years ago
Dear Stefan,
You did not answer of any the question I asked you and it's really hard to move forward in a case if we have no information about it. Also, you began your complaint with accusing us of not doing our job, where clearly you did not even check the review of this casino on our website as it has bad reputation.
We always try to help to solve any case and the only thing we expect for it is normal attitude. However, we can't stop you if you wish to close your account here but please note that if you do, we won't ever publish any of your complaint again and we won't be able to help you out in the future.
Regards,
Nick
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2 years ago
Translation
You're only trying to help if I haven't lost too much about the links you placed.
Although I tried to lock myself out several times, this provider did not close the account. I never used a bonus.
Unfortunately, the brazzino case, in which I have provided the clearest evidence, and in which even the casino has uploaded a misconduct on its part in a screenshot, showed me that you do not help if you lose too much money. That was the last money I got in here through these links. I will never register at any casino through you again. Promised!
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2 years ago
Dear Stefan,
I think it was clearly explained in the Brazino case that if you can't provide a clear evidence, we can do nothing. It is entirely up to you whether you go through our website or not, we never forced you to. I would still require your answer to my previous question regarding your casino.guru account so we can move forward with this case or close your account. Please let us know your decision.
Regards,
Nick
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2 years ago
Translation
I presented the clearest evidence, but the provider just lied. Nevertheless you decide for the money and against the help. I have one more email from 11/24. found and forwarded. I tried to contact the provider several times.
You probably also know that the mobilecasino is dubious. Despite claiming that I was addicted to gambling, I was able to keep making deposits. I will definitely never sign up through your links again. If too much is lost, as in the brazzino case, you are otherwise completely on your own.
Edited
Automatic translation:
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2 years ago
Dear Stefan,
It was not and still not up to me how the Brazino complaint ended. I'm now here to help you with your complaint on MobileCasino888 so I would like you to get back to that issue and provide me with more information about it (my questions asked in my first post).
Regards,
Nick
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