MiCasino - Player's account closed when attempting to withdraw winnings.

MiCasino, I have received the information from the player explaining the reason behind blocking their account. Please, provide proofs of everything to my e-mail: pavel.k@casino.guru. All received information will remain confidential and will not be shared with anyone, even the player.

They haven't answered anything other than empty answers for months.

2 months since they took my money

They are scammers, they can't keep my money just like it was nothing.

This user was detected by the monitoring and control department for having an irregular pattern of deposits and plays, for which his account was blocked while the KYC process was carried out. During the pertinent review, it was validated that it is on a blacklist for reasons of possible fraud in several of our payment providers, which not only violates our terms and conditions but also represents a financial and reputational risk to the company, which is why it is determined the definitive blocking of its user.

I complained to the bank because you provided me with a service for which I paid and I received nothing in return. That's probably why I'm on a blacklist from your provider (if that's true). and they closed my account just when I wanted to make a withdrawal because when I made deposits they never blocked anything. I won the balance (2,100,000) playing live blackjack and they have to return the balance to me because it belongs to me. If not, return all the deposits I made

@gurucasino is the same answer they gave me 2 months ago and it is the same thing they always answer.

I'm still waiting for the balance I had in my account to be returned.

?

It is impressive to see that there are many cases similar or the same as mine in this casino. I wanted to know what I can do in this situation since if I was on the black list (it is the reason for the blockage) I should not have been allowed to deposit at the casino, I am not interested in recovering my account either, I ask that my balance be refunded, since it was deposited legally. Please, I would like us to address the issue of the balance and not the account.

emi9898989898, we are still waiting for the casino to send us any proofs.

shitty casino I don't know how it still works after all the people who have done the same thing to them

Did they answer anything?

Not yet.

What can be done in this case? Are they going to continue stealing and scamming people?

have they not responded?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

emi9898989898, the casino representative has been waiting for proofs from their team so they can provide them to me. As soon as I get them I will let you know what we think on this situation.

What can be done? Is there somewhere I can make a complaint?

Hi! You can a lodge a complaint with the regulator via these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

The casino should return the balance I had in my account or at least the deposits I made

We are prolonging the timer, because casino representative wants to reply directly in the thread, but the time is needed to set up their account.

Obviously they still haven't responded.

They are shitty casinos, it's impressive how they do the same thing to so many people.

Can you help me with something please? Where can I make a complaint?

I have been waiting for 2 months for these scammers to give an answer.

Hi, I have told to the casino representative that if there will not be a response in this thread or regarding the case in two days, I will close this complaint as unresolved. Meanwhile, you can lodge a complaint to the regulator - Gaming Curacao using these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

Unfortunately, the casino representative has not responded and there is nothing left that we can do to help you, emi9898989898. If you will decided to lodge a complaint with the regulator, please, let me know by redirecting the e-mail you have sent to the authority to me: pavel.k@casino.guru. I must close this complaint as unresolved. I am sorry I could not be more of help.