HomeComplaintsMiCasino - Player's account closed when attempting to withdraw winnings.

MiCasino - Player's account closed when attempting to withdraw winnings.

Black points: 348

Amount: $2,100,000 CLP

MiCasino
Safety Index:Below average
Submitted: 25 Apr 2024 | Unresolved : 22 Jul 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

5 months ago

The player from Chile had managed to win 2,100,000 CLP after making multiple deposits. However, when he attempted to withdraw his winnings, his account was closed, allegedly due to non-compliant behavior. The player received vague responses after spending two weeks trying to contact the casino. We were unable to resolve the issue as the casino failed to provide necessary proofs and did not respond to our requests, leading to the complaint being closed as unresolved.

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8 months ago
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This post has been made private by Casino Guru, as requested by the player.

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8 months ago
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This post has been made private by Casino Guru, as requested by the player.

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7 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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7 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago

MiCasino, I have received the information from the player explaining the reason behind blocking their account. Please, provide proofs of everything to my e-mail: pavel.k@casino.guru. All received information will remain confidential and will not be shared with anyone, even the player.

Edited by a Casino Guru admin
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6 months ago
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They haven't answered anything other than empty answers for months.

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6 months ago
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2 months since they took my money

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6 months ago
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They are scammers, they can't keep my money just like it was nothing.

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6 months ago
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This user was detected by the monitoring and control department for having an irregular pattern of deposits and plays, for which his account was blocked while the KYC process was carried out. During the pertinent review, it was validated that it is on a blacklist for reasons of possible fraud in several of our payment providers, which not only violates our terms and conditions but also represents a financial and reputational risk to the company, which is why it is determined the definitive blocking of its user.

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6 months ago
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I complained to the bank because you provided me with a service for which I paid and I received nothing in return. That's probably why I'm on a blacklist from your provider (if that's true). and they closed my account just when I wanted to make a withdrawal because when I made deposits they never blocked anything. I won the balance (2,100,000) playing live blackjack and they have to return the balance to me because it belongs to me. If not, return all the deposits I made

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6 months ago
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@gurucasino is the same answer they gave me 2 months ago and it is the same thing they always answer.

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6 months ago
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I'm still waiting for the balance I had in my account to be returned.

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6 months ago

?

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6 months ago
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It is impressive to see that there are many cases similar or the same as mine in this casino. I wanted to know what I can do in this situation since if I was on the black list (it is the reason for the blockage) I should not have been allowed to deposit at the casino, I am not interested in recovering my account either, I ask that my balance be refunded, since it was deposited legally. Please, I would like us to address the issue of the balance and not the account.

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6 months ago

emi9898989898, we are still waiting for the casino to send us any proofs.

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6 months ago
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shitty casino I don't know how it still works after all the people who have done the same thing to them

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6 months ago
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Did they answer anything?

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6 months ago

Not yet.

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6 months ago
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What can be done in this case? Are they going to continue stealing and scamming people?

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6 months ago
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have they not responded?

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5 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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5 months ago

emi9898989898, the casino representative has been waiting for proofs from their team so they can provide them to me. As soon as I get them I will let you know what we think on this situation.

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5 months ago
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What can be done? Is there somewhere I can make a complaint?

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5 months ago

Hi! You can a lodge a complaint with the regulator via these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

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5 months ago
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The casino should return the balance I had in my account or at least the deposits I made

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5 months ago

We are prolonging the timer, because casino representative wants to reply directly in the thread, but the time is needed to set up their account.

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5 months ago
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Obviously they still haven't responded.

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5 months ago
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They are shitty casinos, it's impressive how they do the same thing to so many people.

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5 months ago
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Can you help me with something please? Where can I make a complaint?

I have been waiting for 2 months for these scammers to give an answer.

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5 months ago

Hi, I have told to the casino representative that if there will not be a response in this thread or regarding the case in two days, I will close this complaint as unresolved. Meanwhile, you can lodge a complaint to the regulator - Gaming Curacao using these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

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5 months ago

Unfortunately, the casino representative has not responded and there is nothing left that we can do to help you, emi9898989898. If you will decided to lodge a complaint with the regulator, please, let me know by redirecting the e-mail you have sent to the authority to me: pavel.k@casino.guru. I must close this complaint as unresolved. I am sorry I could not be more of help.

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