MiCasino - Player's account closed when attempting to withdraw winnings.

I was playing at this casino for just over a week where initially, after many deposits (almost 20), I was losing. Eventually, I managed to win and stopped playing to make a withdrawal (2,100,000 CLP). Yet within 2 hours of doing so, my account was closed for alleged non-compliance with the casino's rules, and I’ve been unable to access it ever since. I've spent over 2 weeks trying to contact the casino and the only responses I've received, via chat and email, have been nonsensical.

They're complete scammers.

Dear emi9898989898,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MiCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas