The player from Spain had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained that despite having deposited over €6,000, the casino was asking for more deposits to unlock the withdrawal method. The casino had responded by requesting additional verification documents from the player. After the player had provided the necessary documentation, the casino confirmed successful verification and asked the player to create a new withdrawal request. The player was initially uncooperative, but later confirmed that part of the withdrawal was successful. However, they raised a new issue about a delayed deposit. The casino confirmed that the deposit had been successfully processed and credited to the player's account. The complaint was closed due to lack of response from the player.
Megapari Casino - Withdrawal of player's winnings has been delayed.
Amount: €10,000
Megapari Casino
Safety Index:HighPlayer stopped responding
REJECTED
Case summary
Good morning, since Monday I have been trying to withdraw money from my Megapari account, but it's not possible. I've reached out via chat but they aren't giving me substantial information or the proper assistance needed to request the withdrawals I'm entitled to after depositing nearly 6000€.
Dear jjapalves,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hello there, dear jjapalves and the CasinoGuru team!
Dear jjapalves, we deeply apologize for the fact that you experienced a delay in withdrawing funds.
We have already identified the root of this situation and are working to resolve it. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.
It's not that I have the withdrawal pending, it's that they cancel all my withdrawals due to problems on their platform and they don't give me any type of resolution. I have deposited more than €6,000 and yesterday they told me to deposit more money to unlock the withdrawal method and still So I can't withdraw money it seems disrespectful to me I need an immediate solution no one from Megapari responds
I've been waiting for days for a solution and no one shows me their face, it seems disrespectful to me that they tell me that I have to deposit more money to unlock another withdrawal method because the others have problems so they don't give me a solution to withdraw my money
Hello.
Dear jjapalves, we have contacted our payment department and clarified all the necessary information.
For a successful withdrawal, our security team has requested documents from you for verification. Please provide all necessary information to our security team in a timely manner.
We apologize for this inconvenience; the verification process is a necessary measure.
You will be able to withdraw funds once the verification process has been successfully completed.
We will check your account status daily and notify you immediately upon completion of the verification process.
No security team from megapari has contacted me to send the documentation that they are going to ask me to verify my account
When will you contact me to verify the documentation?
When will they contact me for the documentation they will require? As you will understand, I need to withdraw money from my account.
Hello.
Dear jjapalves, we have contacted our security department and they told us that correspondence with you is ongoing. Our team is waiting for you to submit an uncompressed ID document that is larger than 1 MB.
Hello, good morning, I have already sent all the documentation and emails that they have asked me to verify my account, more than 5 emails to verify my account, the last one they asked me for an ID photo of my face plus emails in a photo and I am still waiting for a response that you are seeing it the specialists will definitely verify it for me
They have already verified my account. Previously, I could not process withdrawals because I had an unverified account. Now that they have verified my account, I still do. Being able to process withdrawals, I have had this situation for a week
Truly, megapari is the worst thing that can exist, they are shitty scammers, they don't pay, they give you a thousand buts to withdraw your money, during the day I bet and bet, I had 5 winning plays and they have been canceled due to an error of one employee and I complied with playing my plays legally and they have annulled 5 truly winning plays. This page does whatever they want, they are the worst that can exist, they are SCAMMERS, I will not fall into their trap anymore, they are garbage.
Hello.
Dear Player, we are pleased to inform you that your verification process has been successfully completed. For a successful withdrawal, please create a new withdrawal request.
Our system shows that your last withdrawal request date was 2023-10-07.
Dear jjapalves
Your verification process has been successfully completed. For a successful withdrawal, please create a new withdrawal request.
Hello.
Dear CasinoGuru Team. Please review this complaint and note the following:
-The player successfully passed the verification, which we reported in a timely manner.
-The player is able to withdraw funds, but refuses to create a new withdrawal request to be processed.
-The player is behaving inappropriately and refusing to cooperate in resolving the problem.
Hello everyone,
Thank you Megapari Casino for your kind help in this matter.
jjapalves, I need to ask you to start behaving appropriately. This is a complaint thread, not a joke. The casino is trying to help you yet you keep posting unnecessary messages instead of cooperating. I kindly ask you to cooperate and request a withdrawal as Megapari Casino suggested, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Hello Dear CasinoGuru Team.
The player has not yet created a new withdrawal request.
I have been able to withdraw an amount
Yesterday I deigned to deposit and the deposit has not yet been charged to my account, they told me that I had to wait two hours, then they told me 12 hours, now they tell me 24 hours and that's how they have me. I don't know why there is so much irresponsibility and I still don't get my money. to my user
jjapalves, I am happy to hear that you received your winnings.
Regarding the lost deposit, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
I will leave this complaint open and please get back to us when the investigation of lost funds has been completed by the payment provider. Thank you.
Hello jjapalves and the CasinoGuru team.
Dear jjapalves, We apologize for the additional time it took to process this deposit. We have contacted our payment department. We have learned that, after careful processing, the deposit request of 600 EUR dated 2023-10-25 has been successfully processed and credited to your gaming account.
We can also see that you have bet on horse racing and football 2023-10-27
Dear Kristina, we have satisfied the player's initial complaint regarding the withdrawal of funds and also ensured that the player's deposit request was successfully credited, which took additional time due to the fact that the player created several deposit requests for a similar amount of funds from different payment systems. Please also note that the player continues to play with us and places new bets. Kindly take note of the solution we have provided for the player and make a decision on this complaint.
Thank you for your understanding.
Dear Megapari Casino team,
We really appreciate your time and dedication in helping jjapalves and resolving this case.
jjapalves, can we now consider this case resolved?
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