Hello jjapalves and the CasinoGuru team.
Dear jjapalves, We apologize for the additional time it took to process this deposit. We have contacted our payment department. We have learned that, after careful processing, the deposit request of 600 EUR dated 2023-10-25 has been successfully processed and credited to your gaming account.
We can also see that you have bet on horse racing and football 2023-10-27
Dear Kristina, we have satisfied the player's initial complaint regarding the withdrawal of funds and also ensured that the player's deposit request was successfully credited, which took additional time due to the fact that the player created several deposit requests for a similar amount of funds from different payment systems. Please also note that the player continues to play with us and places new bets. Kindly take note of the solution we have provided for the player and make a decision on this complaint.
Thank you for your understanding.
Hello jjapalves and the CasinoGuru team.
Dear jjapalves, We apologize for the additional time it took to process this deposit. We have contacted our payment department. We have learned that, after careful processing, the deposit request of 600 EUR dated 2023-10-25 has been successfully processed and credited to your gaming account.
We can also see that you have bet on horse racing and football 2023-10-27
Dear Kristina, we have satisfied the player's initial complaint regarding the withdrawal of funds and also ensured that the player's deposit request was successfully credited, which took additional time due to the fact that the player created several deposit requests for a similar amount of funds from different payment systems. Please also note that the player continues to play with us and places new bets. Kindly take note of the solution we have provided for the player and make a decision on this complaint.
Thank you for your understanding.