Megapari Casino - Player struggles to withdraw winnings.

It turns out that I've been trying to withdraw my money for two days now. Every time I make a withdrawal, the money just comes back into the account. I've already tried three different banks and the customer service only tells me via chat that they've forwarded it to the finance department. I'm trying to withdraw 8271 euros. Please help me so I can withdraw my money. Thank you so much.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino last time? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

I have not been asked for any verification until today. On Friday I requested withdrawals and they arrived instantly to my bank within 10 minutes without any problem. But since yesterday I have been trying to withdraw and there is no way. The money is sent back to the game account. I've tried it like 50 times. All customer service says is to wait for me to try again later and they don't solve anything for me. Please ask for help, since I choose casinos as you know through your casino guru and choose this megawatt betting house that started being able to withdraw Friday without problem, but since yesterday there is no solution and customer service only tells me to wait more late. He doesn't say anything else. I ask for your help. Thank you.

I still can't withdraw. A solution please. I am already bored.

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hello there, dear Javiercadiz and the CasinoGuru team!

Dear Javiercadiz, I would like to extend my apologies for the difficulties you've experienced with the withdrawal process. Upon reviewing your case, I can confirm, as our support team has mentioned, that occasional technical issues can arise with payment systems. It's important to note that withdrawals can only be processed using the same details as those used for deposits. Furthermore, if deposits were made using different methods, withdrawals must be proportional to each deposit amount.

I also see that you have successfully made 4 withdrawals totaling 4000 EUR. We deeply regret any inconvenience caused and hope this incident doesn't tarnish your perception of our services. 

Best regards,

MegaPari Team

It is impossible to play with this betting house. Withdraw 4000 euros. I had 8152 to withdraw for over a week trying. And he always failed the withdrawals. When you earn more than you deposit, they begin to make withdrawals backwards. I tried it like 50 times. Don't play here anymore. I tell you from my heart.

I'm bored of having all my withdrawals pushed back. This is my son's bread. Urgent solution. I'm already tired.

Thanks both parties for the reply.

Dear MegaPari Team,

• Could you please clarify when the technical difficulties will be resolved, and Javiercadiz will be able to withdraw his winnings?
• Are there any specific steps the player can take to withdraw his winnings according to the proportional principle you are referring to?

I'm already tired. It took me all night to withdraw and the money goes back to the game account. I have already requested withdrawals by all methods. Transfer cards etc. Please I ask for justice, it is my son's bread. Solve this urgently.

Please, justice, that's a lot of money.

And if not, let them do it manually. Transfer me my money and I'll leave. Now I have this amount. Otherwise I'll go to court, because I haven't been able to withdraw all night and haven't slept. Urgent justice.

Dear Javiercadiz,

I sincerely apologize for the continued inconvenience you are facing with your withdrawal process. Please rest assured that I have escalated your concern to our Payment Team and am actively following up with them for a resolution. As soon as I receive any update, I will immediately get in touch.

I appreciate your patience and understanding in this matter. 

Yes please. I'm desperate. Please help me, it's a lot of money. When I deposit it is fast but to withdraw my money it goes back to the game account. Please help me

This is what the chat tells me. Wait wait wait 24 hours. Wait 12 hours. I'm already getting tired all night without sleeping and without being able to withdraw a cent of my money.

Now they change the withdrawal methods and they put methods that do not exist in Spain and I have not deposited. If between now and the day after tomorrow I cannot withdraw my money, to save time I will file a lawsuit with my lawyer in court. They are laughing at me. It's already 20,000 euros. I'm not going to gamble with the money anymore until they pay me.

Hello, good afternoon again. I am trying to make withdrawals and it seems that I think you have solved it for now and I can withdraw. I hope it continues like this and if I have to withdraw that there will be no more problems. I will inform you.

Hello, good afternoon. Do we always have to tell the truth. Now I can say that I have been able to withdraw 8000 euros today. Thank you thank you and a thousand thanks to casino guru. To mega pari casino and to everyone. I'm saying for now and I hope that everything goes that great in case I have more withdrawals that everything goes great.

Thank you and a thousand thanks. I am a good customer.😊😊😊

Dear Javiercadiz,

We sincerely apologize for the prolonged inconvenience you experienced during the withdrawal process. We are happy to inform you that you have successfully made withdrawals totaling 10,000 EUR. Please confirm receipt of your funds.

Thank you for your attention and cooperation in this matter.

Best regards,

MegaPari Team

Dear Javiercadiz,

I'm glad to hear your withdrawals are working to your satisfaction. Please confirm there are no pending withdrawals and that your money reached you, so we may consider the issue resolved.

I'll await your confirmation.

Good afternoon. Everything correct from mega pari. All withdrawals have been paid to me. The 10,000 euros that I had to withdraw have been deposited in my accounts. Very good for mega pari. Casino garu and mega pari danil helped me a lot. Thank you all so much. All done

Good afternoon. Request withdrawals previously in mega pari. Despite attempts and attempts and night after night they paid me thanks to casino guru and Danil from mega pari. Now after requesting refunds they take 213 euros from me and tell me that this is due to the transfers and previously they didn't say anything. One earns some money in megapari and then takes it from you elsewhere. I request my 213 euros that Megapari has taken from me as transfer expenses. You can't play with them here. I ask for justice. Please take note. Solution

Thanks for the confirmation your withdrawals were paid out.

We understand banks can charge transfer fees, but most of the time this is outside of the control of the casino. You might ask the casino to refund you these fees, however, we won't assist you if the casino refuses.

Dear MegaPari Team,

would it be possible to refund the withdrawal fees to Javiercadiz or offer any compensation?

I'll await for your reply.

Good afternoon. Every day a problem with mega pari casino. I think they are trying to stop me from playing anymore. They deny withdrawals. Then the withdrawals are now retained. This casino is truly desperate. Please pay me all my money and close my gaming account. A person cannot have problems withdrawing every day. Regrettable. I ask that they pay me the pending transactions and that's it.

Dear Javiercadiz,

I deeply apologize for the extended delay in processing your withdrawal. Regrettably, technical issues with our payment systems can occasionally lead to such delays, but please be assured that we are actively working to resolve these issues. I have personally brought your situation to the attention of our Payment Team and confirmed that two withdrawals totaling 2000 EUR have been successfully processed. Kindly confirm receipt of the funds.

Although we are unable to refund the withdrawal fee, we would like to offer you a promo code worth 100 EUR. Please expect a message from our team tomorrow. 

Thank you for your understanding and cooperation in this matter.

Best regards,

MegaPari Team

Good afternoon. The betting house is pretty good. I like it. The only drawback is that it is true that withdrawal transactions fail a lot and you have to keep complaining and complaining. Yesterday I requested 6 withdrawals and they have not finished processing, which are these 6 withdrawals, today I did receive 2000 euros from today's withdrawals. But of the 6 withdrawals from yesterday, they have not finished processing. These withdrawal transactions are pending, as shown in our photo below. Thank you very much for the 100 euro bonus.

Good night. I run into the same old problem every day. I can't withdraw balance. Withdrawals, as always, are returned to my game account. In addition, I am still waiting to be credited for the 6 pending transactions that are still uncredited in my bank account. Please. I ask and beg Mega Parí Betting Casino to find an urgent solution to this situation. I hope for a response as soon as possible.

Signed:Francisco javier jimenez

Javiercadiz

Please credit me my money from 6 pending transactions from two days ago and let me withdraw my money from the gaming account separately. Because I don't plan to play in this megapari betting house anymore. Every day problems getting paid. Please pay me because I'm not going to play in this megapari house anymore.

Please ask for justice and help for what is happening at megapari casino. Unforgivable. The withdrawals from three days ago are returning the 5111 to my gaming account. Little by little and they are not paying me. And from yesterday it won't let me withdraw. This is shameful. Please help. This will ultimately end up in court. It is my son's bread. What I want is my money and close the account.

Dear Javiercadiz,

I checked the information and I see that you have successfully withdrawn 10332 EUR. 

If you have any further problems you can always contact us at customer.claims@megapari.com and we will be happy to help you.

Best regards,

MegaPari Team

Good afternoon. Of the 10,332 euros, one of 1,000 euros has not been processed correctly. Rest 9332 euros arrived correctly. I have been waiting for three days for the previous 6 transactions, three of which have been returned the money to the gaming account. After three days you have returned me 5111 euros that remain pending credit of 3000 euros to the account. There are still 2,111 euros to be returned to the gaming account or the withdrawals processed correctly. This is from three days ago. I hope to resolve this issue, because as you will see I no longer continue playing or depositing. I expect rest of my money.

Of the 6 pending transactions that I requested withdrawals three days ago, today they have returned 3000 euros to my gaming account requesting withdrawals again. There are 2111 euros left to reach my bank or send it to the gaming account as you have done today with 3000 euros returned to the gaming account. I hope to solve this. I understand that you may see one withdrawal payment failure or two or three maximums but 50 failures is not normal. It's because since I have won many predictions, you do this to me. Dont worry. Pay me what is missing, which is 2,133 euros plus 1,000 euros today pending a transaction and I will no longer deposit any more. Apart from the fact that I don't want it anymore, you promised a gift of a bonus at lunch time, which is stated there in yesterday's response in casino guru. You haven't sent it either (I don't want it). As I said, pay me the money I need and goodbye megapari casino. Greetings from Spain

Dear Javiercadiz,

I apologize for the inconvenience caused by the withdrawal issues. After reviewing your account, I can confirm that there are currently no pending transactions. Additionally, your account balance shows as 0 EUR. 

Regarding the promocode offer, as promised, we issued you a promo code valued at 100 EUR on March 14, 2023. 

If you wish to block your account, kindly send an email to block@megapari.com with your block request. Please include a photograph of an identification document in your email for verification purposes.

Dear Tomas,  if the player does not encounter any further difficulties, I believe we can consider this complaint resolved

Thank you for your attention to this matter.

Best regards,

MegaPari Team

Good afternoon. There are still one thousand euros pending from the 6 transactions that I showed you several times. That is to say, of the 5,133 euros of the six pending transactions, you returned me after three days of requesting withdrawals, you returned 3,000 euros to the gaming account and today on the 15th you have returned one thousand euros to the gaming account of those six transactions that occurred. earring. That is to say, there are still 1000 euros to be returned or deposited in my bank. But there are still a thousand euros pending. Justo.

Those thousand euros have been returned today. Therefore, of the 6 transactions that were pending, you have only returned 4,133 euros to me and that is 5,133 euros.

Hello, good afternoon. I had 6 pending withdrawals as stated in previous messages. 5 they returned it to my gaming account with all the evidence I have, I am missing 1000 euros from the sixth transaction that was not completed and the 1000 euros were not returned to my gaming account like the rest of the 5 transactions that were They were returned after three days. I contact megapari again and again as well as 10 times as evidenced by emails sent to them and now you tell me of a negative balance. There is no such thing as a gaming account with a negative balance. Return the 1000 euros to me, otherwise we will file a criminal complaint in court and send evidence to Curacao. I ask for my thousand euros. Enough already. Urgent solution.

This they do. I requested two withdrawals today. One was returned to my game account, the other was not returned and I have not been able to withdraw it to this day. All this is because I have earned more than 20,000 euros here. I ask for justice and transparency and the return of my thousand euros from the 6 previous transactions from 5 days ago. I ask for justice through a friendly way

Dear Megapari Team,

Could you please summarize if Javiercadiz has any pending withdrawals or withdrawable balance on his casino account?

I'll await your reply.

They have withheld 8,000 euros from me, my bank tells me that they have withheld it plus 1,000 euros that they owe me from the transactions.

Good afternoon. More problems with megapari. Every day a problem with them. It turns out that now I can't withdraw my balance. He tells me to contact the security department so they can send him a screenshot of the player's ID and a photo of the document with which I registered. I sent this to you several days ago and everything is correct. And now they come up with another story so I can't withdraw. I can't withdraw. Have them transfer my money that remains to be transferred and close the account. I have more than 10,000 euros in my gaming account, as you can see. Justice. I want my money and for them to close the account.

Well, look at the balance I have in the account. Since the mega pari casino does not respond. And now, apart from the fact that the transactions were failing, now on top of that it won't let me withdraw, it says that I have to contact the security department to send the player ID and photo of the national document, when I sent this it was already several years ago and they got it. But I'm not going to play anymore. What I want is for them to give me my money and close my gaming account. You can't play with these gentlemen. This doesn't happen here in Spain. Justice before megapari casino.

and the account is more than verified. Because they already requested this and I sent it to them and now again a few days later. But I'm not going to play anymore. I want my money, which is my little son's bread.

I have already requested immediate account closure. They left me for two days without being able to withdraw. That's what they wanted me to lose the last money. They have kept a thousand euros of mine and 4 transactions of 2000 euros that are not effective with cards because their business has it blocked, says my bank. We are already processing the criminal complaint via Spain and with the consulates of Cucacao. Close the account. I never play with you megapari. They have taken money from me in commissions of more than 600 euros.

Dear Javiercadiz and Tomas,

I apologize for the delay in responding to your queries.

Dear Javiercadiz,

I have carefully reviewed your case and would like to address your difficulties as follows:

Withdrawals: As of 21.03.2024, there are no pending withdrawal transactions in your account. If you believe this to be incorrect, please provide further details or evidence regarding the problematic withdrawal. I would also like to inform you that your current account balance is 0 EUR.

Verification Process: We understand that the KYC process can be inconvenient during gameplay. However, these procedures are crucial for ensuring the security of financial transactions. As an online gambling platform, we follow strict regulations to verify the identity of our players. While we can’t physically check each player, this process is key in authenticating documents and ensuring proper fund transfers. Your patience is appreciated as verification usually takes a few working days. Please note that according to our records, you have not gone through the verification process before. 

Withdrawal Fee: Regarding the withdrawal fee, it is likely levied by your bank, and we are unable to offer a refund for such charges. However, as a gesture of goodwill, we have provided you with a promotional code valued at 100 EUR.

We are committed to providing a transparent and fair gaming experience. Your understanding and cooperation are greatly appreciated.

Best regards,

MegaPari Team

Good afternoon. I requested urgent account closure. I don't want any more trouble with megapari.

I'm tired of telling megapari to close the account. I already sent the document like 15 times to support. Or you don't understand that I don't want to play with you anymore.

Thanks to both the Megapari team and Javiercadiz.

Dear Megapari team,

Are there any circumstances preventing you from closing the player's account?

Dear Tomas,

I have reviewed the information and currently, there are no obstacles preventing the closure of player's gaming account. 

Dear Javiercadiz,

Upon checking, I didn't find a request to block your account from you. If you wish to block your account, please send a letter with the block request to block@megapari.com. Include your gaming ID and attach a photo of your identification document for identity verification purposes. Let me know if there's anything else I can help you with.

Best regards,

MegaPari Team

Good morning. I already sent it like 15 times. To that email address that you already provided support. I don't want to play with you. Be careful, I have won money here in megapari more than 10,000 free euros. But with you in life I play more. Close the account because I already requested it many times.

Of course I sent it and 15 times. Above you ask me why I want to close the account

Look, I deposited 3000 euros, they took it from the bank in customer service, no one speaks and no one says anything. I have deposited 3000 euros and they are not in the gaming account and they have taken it from the bank. Return them to me or put them in the game account or I'm already in the police.

I deposited 6,000 euros today and only 3,000 euros have reached my gaming account and, as you can see, my bank has deducted it from me. Please solve this urgently for me. There I pass photos of the 6000 euros of today's movements Saturday and you can see that only 3000 euros arrived that I played and lost, the other 3000 euros have not reached the game account and have been deducted from me. Please help me .

If you wish the casino to block your account, I would recommend complying with the casino's instructions and including a reason for the block as well as a verification document when making a request.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I'll await news from you.

No, I cannot deposit more. I urgently need to recover my money, which is 3000 euros please.

Hello, good afternoon. They already returned the 3000 euros to my gaming account. Thank you .

Please let me know if there is anything else regarding the issues discussed I might assist you with, otherwise, I'll close the complaint.

Yes everything correct. What I want is for them to close my gaming account urgently now.

I'm tired of sending him a look

Dear Javiercadiz,

Was your account closed?

Hello, good morning from the south of Spain. Well, I requested the closure of the account on several occasions and Megapari support told me why I wanted to close the account and I told them that there were many problems when it came to withdrawing and they offered me a bonus for all the inconvenience and that they were going to try that there was no more problem and then I continued depositing. I have those three withdrawal requests that have not been processed correctly yet and a balance in the gaming account today, as I show in the photo, of 10,000 euros and for now that is all. I will keep you informed of everything. It seems that there are not many problems with withdrawals lately. I'll keep you informed, Tomas. Thank you very much for all your support.

Please see if someone from Megapari Casino can tell me if they are going to finish processing these three withdrawal requests correctly or are they going to return the money 2500 euros to the gaming account to request a new withdrawal or for the withdrawals to be completed correctly? I await a response. Because support does not provide a solution

They say that they have rejected the 2500 euros. But they have not returned it to the game account, we have not started with the problems. The 2500 euros have not been returned to the account.

Dear Javiercadiz,

I regret the inconvenience caused by the withdrawal issues. Upon reviewing the data, I can confirm that all withdrawal requests have been successfully processed.

Best regards,

MegaPari Team

Noooooo. Lookrrr. Where is it, how can it be sent if it has not been fully processed? I stayed there to look.

Now if you have processed it in the afternoon. Now it is correct, but not before. Thank you. Solved

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Megapari Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru