The player from Argentina reports that his deposit has not been credited for three days, with the casino's finance department conducting an investigation. He requests a resolution to the issue, noting no prior problems during his time playing at the casino.
Megapari Casino - Player's deposit is delayed.
Amount: $25,000 ARS
Megapari Casino
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Case opened
Current status
Waiting for player to reply
6d 19h 46m 11s
Case summary
4 hours ago
Public
Public
13 hours ago
Translation
Today, November 24, it has been 3 days since my deposit hasn't been credited. They keep telling me that the finance department is investigating and to check back in 12 hours. I've always played here and never had any issues before. I'm asking for this situation to be resolved. Attached are the receipts.
Automatic translation:
Public
Public
4 hours ago
Dear Edua1982,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Edua1982 has 6d 19h 46m 11s to reply
