Megapari Casino - Player's account closure request is denied.

First of all I’m Swedish but I can not change that in this form………..

I have repeatedly ask this casino to close my account due to me being an addict. They have refused to do so.

After days of wait they answered me:

" Can you give us a reason for closure"!!!

im and addict so why do they ask that????

I have gambled all my money away now and they still doesn’t close my account.

i want, ATLEAST, 1000 Euros in compensation for their total disrespect to me.

Dear Stregen71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

I apologize for any technical issues. You should be able to change the setting of your country in 'my profile'-> 'language settings' section-> 'country of residence'

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about your gambling addiction in your self-exclusion or account closure request?
• Do I understand correctly your account is currently open?
• Please forward the communication you sent to the casino to my email address at tomas@casino.guru (your previous attempts at account closure and the feedback you received from the casino)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

I can’t send to that mailaddress it seems. Can I send to some other mail?

thanks

Daniel

Hello!

Please accept our apologies for any inconvenience you've experienced. We are actively working on your case and are nearing a resolution. We will be in touch with a comprehensive update shortly. Thank you for your continued patience and understanding

Thanks to both parties for your reply.

Dear Megapari Casino,

Kindly provide the details on how you'll proceed with resolving the situation.