Megapari Casino - Player's account closure request is denied.

First of all I’m Swedish but I can not change that in this form………..

I have repeatedly ask this casino to close my account due to me being an addict. They have refused to do so.

After days of wait they answered me:

" Can you give us a reason for closure"!!!

im and addict so why do they ask that????

I have gambled all my money away now and they still doesn’t close my account.

i want, ATLEAST, 1000 Euros in compensation for their total disrespect to me.

Dear Stregen71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

I apologize for any technical issues. You should be able to change the setting of your country in 'my profile'-> 'language settings' section-> 'country of residence'

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about your gambling addiction in your self-exclusion or account closure request?
• Do I understand correctly your account is currently open?
• Please forward the communication you sent to the casino to my email address at tomas@casino.guru (your previous attempts at account closure and the feedback you received from the casino)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

I can’t send to that mailaddress it seems. Can I send to some other mail?

thanks

Daniel

Hello!

Please accept our apologies for any inconvenience you've experienced. We are actively working on your case and are nearing a resolution. We will be in touch with a comprehensive update shortly. Thank you for your continued patience and understanding

Thanks to both parties for your reply.

Dear Megapari Casino,

Kindly provide the details on how you'll proceed with resolving the situation.

Hi Megapari

Could you please take the time to answer us.

thanks

Hello!

We are trying our best to solve the situation and to make it clear. We will need some more additional time/

Thank you in advance!

Thanks both parties for keeping me updated.

Dear Stregen71

I can see you came to an agreement with the casino regarding the refund.

Please note refunds, especially if made via bank transfer might take time to process, and there might be delays when receiving it.

We might not ask the casino to issue any compensation to you other than the amount of the lost deposits already agreed upon.

Dear Megapari Casino,

Kindly let us know a rough timeline regarding Stregen71's refund or any updates you might have about the case.

I appreciate your cooperation and reply.

Dear Daniel and Casino Guru Team,

We would like to confirm that the €1,000 requested by the player has been successfully sent via bank transfer. Please note that bank transfers may take some time to process, but the funds should arrive within this week.

Daniel, if you have any further questions or need assistance, please don’t hesitate to contact us. We are always here to help.

Thanks for the update to the Megapari Casino team.

Dear Stregen71,

Kindly confirm when you receive your refund.

I'll await your reply.

Hi

I am waiting on a reply to my last email sent to Megapari. Please answer that mail.

Thanks

Daniel

Dear Stregen71,

Have you received a refund of 1000€ already?

Please let me know about any obstacles we might assist you with.

I have revived 1000 Euros

waiting for the other 200 Euros due to the delay in refunding the money.

This is a pattern that Megapari uses, deny closure of accounts and then, sometimes, pay a small sum back to the players. It’s not a very good way of doing businesses. I am NOT satisfied until the 200 Euros in on my bank account

Dear Stregen71,

Thanks for your reply and confirmation.

As I indicated previously, we don't compel casinos to pay any compensation for the reasons you indicate. From our point of view, the casino is obligated to refund you lost funds, which you've just confirmed reached your bank account.

I am sorry but we won't be able to assist you further and we'll close the complaint as resolved, despite your insistence on further compensation.

Please don't hesitate to contact us in the future if you encounter issues with this or any other online casino in the future.