The player from Germany has requested a withdrawal two months ago. Unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Maximal Wins Casino - Player’s withdrawal has been delayed.
Black points: 74
Amount: €600
Maximal Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello. I've been waiting since January 26th. For a payout with Bitcoin. Unfortunately, I only get messages when I ask where it is. Unfortunately, I only read the bad review afterwards and that's why I wanted to ask if there was still hope of getting a payout from the casino? How should I proceed further?
I made a deposit with a bonus but met the bonus conditions and also complied with the wager. Regards
Automatic translation:
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2 years ago
Dear Maik,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.
However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello.
Everything is correct with my account. Also my verification is correct. "Casino statements - that tests are necessary again or that there are problems in the finance department, allegedly internal problems. My payout was also carried out correctly. Unfortunately I have heard several of these issues from this casino. But very questionable over this long period of time. Thank you
Automatic translation:
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2 years ago
Dear Maik,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
