Lucky Red Casino - Player has been accused of opening multiple accounts.

I have to express my deepest frustration with this casino and their handling of my recent deposit to their website. I had been referred to the website and saw they offered a great 400% bonus plus $75 dollar chip for using crypto.

I proceeded to deposit to the website, received funding to my account and began to play. At that point, my account was logged off and upon returning showed a balance missing al bonus funds.

I contacted support and they explained that someone had used my name and birthday to open qn account with an email address that I was unfamiliar. I contacted the email address, meanwhile also providing my driver's license, selfie of me holding my license, and recent bank statement. While we were talking, the email responded to me and I recognized it as an account belonging to the brother of an acquaintance. He let me know his brother had used his email to set up a second account and several others using information he had collected. I sent over screenshots of the conversation and also included the name of the account holder who had perpetuated this situation.

The rep said he had been approved to return the funds to my account, and the conversation ended with all money and bonus restored to the account.

Thirty seconds after play begin, I was again disconnected and money was removed from my account again. This time, a separate representative told me that there was nothing they could do to help, and they would give me a 110 percent bonus.

I appreciate the effort but I went through the process of signing up, using crypto, trusting another platform because of the great promotion and also access to the $75 chip for using crypto. My account was shorted $100 and a $75 bonus chip for a situation I had no involvement in. I gave all the proper documentation. I gave all the information I had and still was refused help.

I think folks need to realize that these casinos will literally look for any way to shortchange you and the words of a promotion always seem to have some stipulation or explanation that hurts the player. There are too many quality casinos around to allow your business to be treated as a afterthought.

Dear TyAubol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that the brother of your friend misused your personal data to register an account in this casino? Could you please advise if your deposit was returned to you?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear TyAubol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.