The player from Arizona has a pending withdrawal of $300 since 09/20/2024. There has been no response from customer service or the financial team regarding the delay.
Lucky Owl Club Casino - Player's withdrawal is delayed.
Amount: $300
Lucky Owl Club Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
4d 6h 24m 4s
Case summary
2 days ago
Public
Public
3 days ago
My withdrawal of $300 has been pending since 09/20/2024 despite the process only needing 2 days for documents verification and payout being instant as I was told by representative. No response from customer service and financial team. I deposited money not just free bonus.
Public
Public
2 days ago
Dear kubah08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
kubah08 has 4d 6h 24m 4s to reply
