Lucky Legends Casino - Player’s withdrawal request is delayed.

I requested an amout of 300$ on may 31 2024 and havent received it i have made a withdrawal prior to this of 50$ and it was deposited within a weeks time the 300$ withdrawl still says waiting for review.

Ive tryed contacting them thru the app with no response multiple times

Dear amucha9365,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The winnings seem to be in a queue to be withdrawln but it just says waitin for review, ive tried multiple times to contact the casino thru the app in their contact us section of the app. I have no clue if its an internal issue or just with my account and i had no bonus when i accured the winnings

Hello amucha9365,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for the update ..I look forward to hearing from them

Thank you very much, amucha9365, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok thanks for the update

Hi amucha9365,

My name is Romi, and I will be in charge of your case from now on. I would now like to invite the Lucky Legends Casino representative into this conversation.

Dear Lucky Legends Casino,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Romi

Greetings all,

There is a player account under the submitted email address however it has never had a win nor a deposit connected with it, only a $50 free welcome chip that was played to $0. Due to a recent situation with some parallel circumstances we would like to ask if you could provide both the URL (web address) you are using to reach the casino and the contact email you were provided by casino for interaction back and forth amucha9365? These two situations may not be connected but this information would be helpful in determining such.

Best wishes,

Lucky Legends

Hello all.

Thank you Lucky Legends for this update.

Dear amucha9365,

could provide the information requested, please?

Greetings,

Romi

Dear amucha9365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because amucha9365 has stopped responding to our messages and questions. Without amucha9365 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Regards,

Romi