The player from Oklahoma faced delays with her withdrawal, which had been pending for two weeks. She stated that she had contacted customer service multiple times without receiving a satisfactory response. She confirmed that this was her first withdrawal attempt, she had successfully passed KYC verification and she had not used any bonuses. The issue was resolved after we intervened, and the player confirmed receiving her deposit the next day.
Lucky Legends Casino - Player's withdrawal has been delayed.
Amount: $450
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
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3 months ago
It’s been two weeks and withdrawal still says waiting for review. They have no issues taking money out of my account for deposits immediately why does it take soo long to put money in my exact account.
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3 months ago
Dear kb1414,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
I have reached out to customer service numerous times and in the beginning ai responses saying they will look into it and someone will be in touch haven’t received emails or any communication from them and can’t even get a response in the chat anymore. This is the only withdrawal attempt I’ve made and deposited many times. I have used KYC with many online casinos and had no issues verifying my identity. I was never awarded any kind of bonuses only playing on my deposits. I did win 10 free spins in the bonus game in the game I was playing won 500 trying to withdraw 450. I don’t know what else to do if they will not respond to me. GF18603 is my ID
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3 months ago
I received the deposit next day after reaching out for ur help so Thank you very much. I appreciate all the work you guys do it truly helps people like me 🙃
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3 months ago
Dear kb1414,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
