HomeComplaintsLucky Days Casino - The player's withdrawal is delayed.

Lucky Days Casino - The player's withdrawal is delayed.

Amount: €1,000

Lucky Days Casino
Safety Index:High
Submitted: 01 Jun 2022 | Resolved : 06 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for 2 days. The complaint was resolved as the player received her money.

Public
Public
2 years ago
Translation

I won money from free spins and successfully wagered this amount. I have not started any rule violations and have successfully verified myself. The payout was canceled twice by the casino first. For several days now, the payout has been pending for no apparent reason. The support only comforts. All very disappointing!

Automatic translation:
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Public
2 years ago

Hello Galina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Days Casino. Could you please advise when exactly did you finish the verification process? Did you ever deposit into the casino?

When was the last time the casino responded to you and what was it about?

Please note that it might take up to 14 days to receive your first winnings after finishing the verification process so I would definitely recommend you to wait only.

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
Public
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2 years ago
Translation

Got my payout today. Everything was great!

Automatic translation:
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2 years ago

Thank you Galina for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you,

Regards,

Nick

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