The player's withdrawal is delayed for 2 days. The complaint was resolved as the player received her money.
Lucky Days Casino - The player's withdrawal is delayed.
Amount: €1,000
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I won money from free spins and successfully wagered this amount. I have not started any rule violations and have successfully verified myself. The payout was canceled twice by the casino first. For several days now, the payout has been pending for no apparent reason. The support only comforts. All very disappointing!
Automatic translation:
Public
Public
1 year ago
Hello Galina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Days Casino. Could you please advise when exactly did you finish the verification process? Did you ever deposit into the casino?
When was the last time the casino responded to you and what was it about?
Please note that it might take up to 14 days to receive your first winnings after finishing the verification process so I would definitely recommend you to wait only.
Looking forward to your answer.
Regards,
Nick
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