Lucky Days Casino - Player complains that he didn’t win anything.

Hallo,

meine Lebensgefährtin und ich spielen schon seit Monaten hier, doch wir hatten noch nie einen Gewinn!! Da stimmt doch was nicht, diese Spielplattformen sind doch prozentuell gesetztlich gebunden auch dem Spieler mal was auszuzahlen.....das ist kein Zufall mehr!!

Diese Zahl da oben ist nur eine geschätzte Zahl was wir schon investiert haben....ohne einmal zu gewinnen!!

Werden diese Plattformen auch mal überprüft, oder können die tun was sie wollen?

Lg Roland

Dear Roland,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. In the meantime, I can assure you that the casino is fully licensed, which can be checked by clicking on the License validator/seal on the casino’s website (see the picture).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Petronela

Dear Roland,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.