Lucky Creek Casino - Player complains about unauthorized deposits.

I emailed the web receipt..

Spoke to multle people said it was getting returned but never did. Then they charged my debit card multiple times with out my consent. Scam. They just take your money then give u the run around

Dear Rodney,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. How exactly did you find out that the transactions were made by the casino? Were these transactions deducted from your bank account and credited to your casino account without your consent?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Lastly, please could you clarify the dispute value? You set it to 100 BTC. Is that correct?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Rodney,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.