Locowin Casino - Player’s winnings haven’t been received yet.

leider zahlt locowin nicht aus mit hinhaltetaktik. Mittlerweile sind es 12 Tage. Am Anfang meinten die 72 Stunden, dann 10 Tage, jetzt Wochen. Habe nicht mit Bonus gespielt und normal gewonnen. Habe nur 2000 gewonnen. Da haben die mir diese Email geschrieben, das ich über wochenlimit Auszahlung bin. 2000 Euro Limit pro Woche?????? Stimmt das???jedesmal wenn ich eine Email schreibe an locowin, da bekommt man eine elektronische Mail zurück und mit hinhaltetaktik, das es geprüft wird in der sicherheitsabteilung und jetzt aus 72 Stunden, dann 10 Tage jetzt Wochen dauern wird. Da frage ich mich, wieviele Leute dort arbeitet. Ich warne auf jedenfall dort zu spielen.

Dear cheungyukloon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cheungyukloon,

Have you received your withdrawal from the casino yet?

Leider nicht, mittlerweile sind schon 2 Wochen vergangen. Die schreiben andauernd, dasselbe und vertrösten dich. Bei locowin stimmt irgendetwas nicht.

Ausserdem bin ich vollständig verifiziert. Hier die vollständige Mail von locowin.

We are pleased to confirm that we have now successfully verified your KYC documents. Thank you for your cooperation.

Yours sincerely, the Locowin team.

Note: This email address cannot accept replies.

Dear cheungyukloon,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. I can only suggest you submit the complaint to the MGA (the casino's regulator).

You can fill-up the form here: 

https://www.mga.org.mt/support/online-gaming-support/

I wish I could be of more help.

The casino can reopen this complaint anytime.

cheungyukloon informed us, that he received his winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.