Limitless Casino - Player's account frozen due to unresolved verification process.

Ok so I've been playing at Casino Limitless for way over a year and have done many many deposits and also many withdrawals without any issues until recently.. I also want to point out that I am a frequent player at Yabby, Brango, and Casino Extreme and I am verified at all the above mentioned casinos as well as Limitless. So anyways I won $50 off if free spins and met the wager requirement everything was good but then all of a sudden Instead of just paying me like normal they requested identity verify again!? I was like ok that's pretty weird because I am already verified and I only do crypto which doesn't even require verification... But anyways I send my front and back of my valid unexpired state I D. a current bank statement with matching address and a clear selfie of me holding the I.D. I wait, wait, and wait and they tell me to resend my selfie with I.D. so I do it again and wait and wait... Meanwhile staff is telling me that everything is ok and I'll be verified shortly.... Well I get another email stating they want another selfie of my holding s handwritten note with Limitless Casino today's date and my username... So I do as I'm instructed and send that... Meanwhile I'm getting very fed up with customer service who consistently closes the chat on me without answering my questions and then I realized that the same customer support agents for Yabby work at Limitless casino as well and I also found a weird payout email I had from Limitless that had Yabbys signature on it 🤔⁉️ I asked if the two casinos were affiliated and was told no not at all by quite a few different agents, then after pointing out the emails and the agents working both chats at two casinos at the same time they finally admitted that they were owned by the same people and that customer support works for all of them. I asked why my verification was getting constantly denied and even pointed out that I was verified already and am also verified at the other casinos that they own and still no progress on anything. I finally got frustrated and requested the pitbosses email address so I could contact management directly and he just told me to upload the documents again and to be patient and that my account would be verified very soon.... And shortly after that my account was frozen and I an now currently unable to log into it... I wish some of this was an over exaggeration of how things have gone but unfortunately this is exactly what has happened to me the last 2 days... I just want my $50 payed out to me and after that as far as I'm concerned casino limitless can blacklist me for all I care... Because they are gonna be blacklisted by me as well.

Dear Frostbyte845,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you receive any confirmation regarding your submitted documents?
• What was the casino's last relevant response regarding your verification and withdrawal?
• Do I understand correctly your withdrawal has been pending since July 2023?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ohh no my withdrawal has been pending now since October 18th. Now also all of a sudden and without any communication whatsoever as to why my Yabby account has also been frozen and after a series of emails with management it's quite obvious that the staff are all liars 😔, thank God that they are pretty bad at it but still they just say whatever they want with no regard to the truth which has been my main problem with both casino limitless and Yabby casino. The number of straight faced flat out BS lies I've been told by both regular support, management, and the "banking department" are already nearing triple digits 🤦 and the worst part of you show evidence to them pointing out the lies they will either respond as if you didn't just prove them wrong ignoring whatever questions or screenshots you sent and going back to the flipchart for generic automated answers or even worse they will just completely ignore and stop responding all together which is where I currently am with both the management from Limitless casino and Yabby casino... I feel like this will not get resolved because they (Limitless & Yabby) both know that they are in the wrong (hence the lieing and unprofessional conduct of every agent including management) and instead of trying to make it right and repair any damage they have done they instead decide to go complete 💯% DEGAF mode (don't even give a Fu*$ mode) and freeze my Yabby account without even sending a single email to me as to why lol 😆. Both of these casinos must feel really protected and special to believe they can treat a long time customer who spends alot of money with them like this without any sort of damage or repercussion done to their rating or image. Stay far away from these casinos my friends, things between you might be great for years until all of a sudden they are not and you are left wondering who, what, how, and why things went wrong for you to have to seek out a third party such as casino Guru to be an arbiter for you. Screw both Yabby and Limitless regardless of how this all ends btw. I just want my accounts unfrozen and my $50 paid out to me. God will punish the evil and wicked how he chooses when all is said and done.

Thank you very much, Frostbyte845, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Frostbyte845,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Limitless Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

Hello Frostbyte845,

Hello Tomas,

I hope that you're well and safe.

Please note that we have reviewed the player's account and have also reached out to our Fraud & Risk Department in order to clarify the situation.

Frostbyte845 has indeed been a member of Limitless Casino and has had successful deposits and withdrawals. However, at the moment the player submitted his last withdrawal request, our system registered several warnings that point to the fact the player has multiple accounts.

In order to clear the account of all suspicions, the player was required to submit the necessary documents for Account Verification.

The Fraud & Risk Team of Limitless Casino has informed us that the player submitted photos that were altered using an image editing tool. Additionally, given that the other account that was labeled as suspicious by our system, that was also required to go through Account Verification, submitted several documents that are exactly the same as Frostbyte845 submitted.

Due to the personal nature of the documents, we are unable to share them publicly. Therefore, we would like to ask Casino Guru to assist us with providing instructions as to what documents would suffice as evidence of the findings of our investigation.

Given that the Frostbyte845 submitted several documents here from his side, we would only like to turn your attention to the image: 202310...734.jpg, where it is clearly visible that the ID has been edited in using an image editing tool.

Please let us know what additional information, if any, is needed in order to conclude this grievance.

Thank you for your help.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Dear Limitless Casino,

Thank you for the information. Kindly forward all the relevant evidence, such as the mentioned IDs that have been edited, as well as the second flagged account information, to my email address: tomas.k@casino.guru

Please let me know once you do so.

Kind regards,

Tomas

In the meantime, Frostbyte845, can you please confirm if you might be aware of having another account created?

Hello Tomas,

I hope you're well.

Please note that the requested information has been sent to your personal e-mail address.

Should any additional information be required, please do not hesitate to contact us.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

No I do not have any other accounts, my friend and roommate Michael Brown who is also a verified member sometimes uses my phone to play and a few times I was logged into his account thinking it was mine because he forgot to log out when he was done playing but they know about this already. My roommate Michael was put through a rigorous KYC process and passed it without any issues. Then recently like 5 days ago I believe he was told by Limitless that he was to verify his identity again which he did and they approved it. He has sent me the screenshots as well for evidence of this. I wanna know why the hell my account won't get verified. Also as of yesterday casino extreme and casino brango have completely took away my ability to use bonuses and promos..... I'm starting to think that this entire group of casinos is in need of new management. Ohh yeah something else kinda funny 😂😁 in my friend Michaels emails I'm about to send he asks why the hell limitless casinos identity verification letter they sent him says Yabby casino at the bottom LMAO 😂😁👍😂 if anyone needs to verify there identity I think it's these Casinos. They apparently aren't affiliated according to them yet they sure seem to be!

So basically the other account that they think is mine is my friend and roommates Michael Brown who passed his verification. The reason they said he submitted the same documents is because he was still logged into his account on my phone and when I clicked their stupid email link to upload the documents it took me the document upload page on limitless casino but I had no idea that he was still logged into his account on my phone so when I uploaded the documents of myself it seemed that Michael had uploaded them but when you really think about it none of it matters at all! You have two grown ass men who have been playing at the same group of casinos in the same household for over a year and who are both verified and make deposits and withdrawals... What because me and him are roommates that both gamble at the same casinos is somehow unheard of?? They flagged that as suspicious?!? Like really we have told them this already it's not new information to them, they have asked before I the past and when we explained it to them they understood and chilled out. Now all of a sudden it's a issue?!? Give me a break, the dishonesty of this group of casinos is crazy. I also know that Michael barely even plays compared to me, I probably deposit 30 times more money then he does because his broke ass spends all his money on weed and bitches. So why they verified his account and not mine is just plain retarded! Michael didn't even get the last new game bonus because his ass didn't deposit at least $50 in the last 180 days 😂🤣 I still remember him bitching about it lol. So yeah if you dumbass casinos wanna ban me for no reason... The guy who actually has money and spends it with you and approve Michael Browns broke can't rub two pennies together ass then that's your decision... A really stupid decision but entirely up to you 🤣😂👍😁

Dear Frostbyte845,

I was presented with evidence that supported the casino's decision. Unfortunately, after gathering all the necessary information, we must reject this complaint as unjustified. This is due to the fact that you breached the casino's terms and conditions by providing edited IDs. Moreover, the casino's evidence clearly indicates a connection between the disputed accounts, which is considered fraudulent.

The casino acted correctly and within its terms and conditions.

Sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with any other casino.

We are here to help.

Thank you very much, Limitless Casino, for providing the information and for your cooperation.

Best regards,

Tomas