HomeComplaintsLimitless Casino - Player can't access his casino account.

Limitless Casino - Player can't access his casino account.

Amount: $501

Limitless Casino
Safety Index:High
Submitted: 02 Dec 2023 | Case closed : 29 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Oregon was unable to login to his casino account and sought assistance via live chat but it was unavailable. Despite our efforts to assist him, the player did not respond to our inquiries for further information. Consequently, we were unable to investigate his issue further and were left with no choice but to reject his complaint.

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11 months ago

Can't login and the said i need to talk to live chat. No live chat available. Please help

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11 months ago

Dear dannialnelson,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly you lost account access?
  • Have you tried contacting the casino via email at support@limitlesscasino.com?
  • What games did you play to accumulate your current balance in the casino? (slots, live games)
  • Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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11 months ago

Dear dannialnelson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Hi so it was the 27th and it was Giant Fortunes was the last game i played i am seeing in my history. I have been a player since they started or closefile

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11 months ago

Have you contacted the casino support via email? Have you received any justification as to why your account was disabled?

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10 months ago

Dear dannialnelson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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