The player from Spain had made two withdrawal requests that were under review, causing concern about the status of his funds. After confirming that his account was not under any verification request and that his winnings had been accumulated with real money, the player received his withdrawal. The issue was resolved, and the complaint was marked as 'resolved' in the system.
Librabet Casino - Player’s withdrawals are delayed.
Amount: €140
Librabet Casino
Safety Index:HighSafety Index
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8.6
Librabet Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
On Tuesday, I proceeded to make two withdrawals, and I was informed that they are under review. I am concerned.
Automatic translation:
Public
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2 months ago
Hello josebueno90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Librabet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 months ago
Translation
I opened the account on October 14th. I also asked customer service and they said that there was no verification request, and that if they needed it in the future they would let me know by email.
The money accumulated has all been with real money.
I spoke to customer service today, and they only extend deadlines. At first they were 3 business days and now they say 3 to 5.
Thank you. Best regards.
Automatic translation:
Public
Public
1 month ago
Dear josebueno90,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
