The player from Switzerland, who hadn't used any bonuses, had verified their account and requested a withdrawal, which was delayed for 16 days. The player reported difficulty with the casino's customer service and unresponsive communication. The issue was resolved as the player's winnings were eventually paid out. We marked the complaint as resolved.
Librabet Casino - Player’s withdrawal has been delayed.
Amount: 453 CHF
Librabet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I read a great review on your site about this casino, appreciate your work, and decided to test the casino myself.
I didn't use any bonuses; I am a fan of casino games and prefer playing with real money.
I decided to test the casino.
I made a deposit, verified my account, and then decided to make a withdrawal.
The casino has been DELAYING the withdrawal for 16 days now; customer service has not been helpful—it’s very likely an AI chat giving responses. After a long wait, I decided to reach out to you for assistance in resolving this issue and to perhaps lower your rating of this casino, as it poses a significant risk to new users.
Automatic translation:
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1 month ago
Dear vladan4053,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Do I understand correctly the correspondence with the casino you uploaded took place today?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Thank you for your reply. The account is verified, but the casino has been having problems with the payment for 17 days.
I am sending you a screenshot on which you can see that the account has already been verified.
Unfortunately, this Casino has a customer service that cannot be of any help, the same people work in parallel at 11 other Casinos (Wazambe, Legenplay, Rolino) and their answers are copy-paste. They do not respond to email. 
Automatic translation:
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1 month ago
Translation
Money just paid out.
Thank you for your support
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3 weeks ago
Dear vladan4053,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
