Las Atlantis Casino - The player struggles to withdraw his money.

I cant withdraw yet becouse of valadation problem.You must fill in a form with CC info.However you cant put it in the ***-**-***-**** becouse the form is meesed up.Ive tryed 7 times to add my info and it dont work.So my money is Sitting thier (Should say your never going to get it) .So untill they fix thier app,ill never see a dime like 5 other sites i won on.

Hello cobra562,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Las Atlantis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,it's been over 2 weeks now.site never emails you and I have sent all my info.The form you need to fill out is on thier site.When I get to CC area it won't take my cc right.They said to take pic of card,both front and back after u block the numbers that need to be blocked.Well the form takes it the same way and they said I need to correct it.HOW? It's not me it's thier form. Go to their site ask for a cash out you got to fill the form out online. After you do that you have to print it or save it as a file and send it to them you cannot take a picture of it. Cuz they reject that one. So how can I enter my credit card number when it cuts the numbers off. You can't edit it either. I've tried that a half a dozen times. So download that form or fill it out on their site like you have to and you'll see what I'm talking about when you get to the credit card area

Hello cobra562 and thank you for the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear cobra562,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Las Atlantis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Las Atlantis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi cobra562,

As we were informed, our Finance department are investigating the case.

We are working solving the issue as soon as possible soon. Hope for your patience and understanding. Tomorrow we'll get back to you with the reply form our Finance department.

Regards,

Las Atlantis Casino Team

Hello,received my withdraw today via bitcoin.case can be closed as done

Hi cobra562,

Thank you for the update. We are happy to hear that the payment has already been sent. We were just about to let you know about the matter.

Thank you for your patience. Wishing you all the best.

Las Atlantis Casino Team

Dear cobra562,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Casino.Guru