The player from Colombia is enquiring about the authenticity of the account verification form. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, what happens is that in this casino they ask me for a series of documents that I do not know if it is reliable to send them, I attach the form that I have to fill to claim the funds that I win, I thank you for helping me by telling me if it is reliable to send the documentation that you are asked for .
Dear Camilo,
Thank you very much for submitting your complaint and forwarding the relevant screenshot. Could you please advise if the form has been sent to you by the casino or you have downloaded it from the website? How did you deposit funds into your account, which payment method you have used?
For the time being, I would strongly recommend against completing this form, as it is highly unusual to request all the detailed card information.
I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.
Best regards,
Petronela