The player from Japan had experienced a suspension of his $51 withdrawal by the online casino due to allegations of betting with another account. The player, who had denied having any other accounts, had been focused on live games and had a zero balance in his account. His winnings had amounted to $1 from his last deposit of $50. The issue had been resolved when the player was able to withdraw his winnings and subsequently requested account closure. We had marked the complaint as resolved in our system.
Konibet Casino - Player's withdrawal is suspended.
Amount: $50
Konibet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
today my withdrawal was suspended here
reason they insisted was my opposite betting by another account
but i dont have any other accounts on this casino
idk what is goin on
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Public
4 months ago
Dear avirex,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do you currently have access to your casino account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
hi
i only played live game since last i deposited
i can log in my account
but
suspended withdrawal of 51$
last i deposited was 50$
balance on my accounts equals zero
so what i won is 1$
Public
Public
4 months ago
Dear avirex,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
