Konibet Casino - Player’s account closure request ignored.

request for account closure keeps ignored for more than a week

Dear avirex,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. 

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances 

(after the cooling off period and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino?
• My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

ive sent my request to

support@konibet.com

"permanent account closure. reason: suspicious of unauthorized usage of my credit card registered here.

my name

my phone number

email adress

my username"

above is identical to what ive sent to them.

please.

email above sent

at 14:14 20th May(Tokyo time)

Dear avirex,

Have you sent only 1 email to the casino, or have you tried contacting casino support via live chat, in case your email was overlooked?

Have you received any response to your request?

Was your account closed since your last post?

not closed yet

i can still log in this piece of shxt casino.

ive sent more than 2 times emails that request account closure

and several times notified them via livechat about my request

???

Thank you very much, avirex, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, avirex!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

avirex, I have received the information from the casino that your withdrawal has been approved. Please, let me know when you will receive your funds.

?

its about account closure

not withdrawal

Please, send your username, name (Japanese kanji), telephone number, e -mail address, and reasons behind the block via e -mail support@konibet.com.

done

avirex, has your account been blocked?

nope

no email received yet

avirex, I have the information that your account is now closed. Can you confirm it?

then ok

close here plz

Dear avirex,

I'm happy to hear that your issue has been resolved!

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team