The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected this complaint as the funds have been played down before we could intervene.
King Billy Casino (Malta) - Player’s struggling to complete the account verification.
Amount: €60
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Killy Billy refuses payout. In February I had the same problem and with the help of Guru I got the payout after several verifications. Yes and now I have a completely different problem because they want proof of payment from the bank from September last year and i can't even say if i even played at Killy Billy in September, and i also didn't know that you have to verify yourself with every payout. the end of the story i gambled away the money and won't play at Ki- Bi. play.
Automatic translation:
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1 year ago
Dear premium1956,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seemed to be the only obstacle standing between you and your winnings? Is it correct that you played and lost all your winnings already?
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
I have always done everything possible to send the documents that were requested, but if proof of payment from September 2022 is now required, I have no way of finding it. I have recently been verified by the city extra (residents' registration office) I got proof and now this requirement is too much for me. I will no longer play at Killy Billy and I hope that I am here for others who are reading this as a warning of what is to come.
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1 year ago
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
Translation
I would like to emphasize once again that documents are repeatedly requested for payouts that you simply do not have available. The casino does not accept this and you do not get the payout either, so I would like to visit all online casinos and play beforehand to inform which documents are required for verification so that one does not go through such a procedure.
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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