Wild Vegas Casino Review

The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player's withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.

The player 'SORGU33' received a $50 free chip via email as a birthday gift from the Casino. The player claimed that as they had already used a free chip they spoke to live chat to confirm that it would be ok to use another one. After wagering, the player attempted to withdraw $100, and chat again confirmed this was OK. The next time the player logged in they were told that the withdrawal was declined due to the fact the player had used 2 chips in a row with no deposit in between, and then also their account became locked. The complaint was brought to the mediator and the casino responded that there was no record of the player contacting support before using the chip. The player contested this, but could not back up their claim with any evidence, nevertheless, the mediator also concluded that a birthday gift should be considered differently to a standard chip. As such no resolution was found.

The player from Mexico is experiencing difficulties withdrawing their No Deposit bonus winnings. The player decided not to pursue this case any more, due too many documents were requested in the verification process by the casino. We were forced to reject this complaint.

After completing wagering requirements, the player from Spain has been rejected with his request to withdraw bonus winnings, due to country restriction. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service. The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.

The player requested a withdrawal in September. In December he was still waiting for the casino’s response. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.

The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn't been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.

The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a "no rules" bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as 'resolved' in the system.

The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month's delay, the $200 withdrawal had been denied without any clear reason, despite the player's multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino's side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn't added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino's decision to change their status to 'skilled player' after the issue was resolved. The complaint had been marked as 'resolved' by us.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player's complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player from Georgia had requested a withdrawal two weeks ago and was informed by customer service that the payment had been approved and sent to the payment team. The player later confirmed that the funds had been received from the casino. The issue was marked as resolved following this confirmation.

The player from California faced difficulties withdrawing funds, having requested a withdrawal two weeks prior and submitted all required documents. Despite verifying the bitcoin address multiple times and being informed that the issue was escalated, the player continued to be caught in a loop of responses without resolution. Additionally, another $800 withdrawal was pending, which added to the frustration. The issue was resolved after the player received payment with a manager's approval, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn't received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino's sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player's withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up until that day. After communicating with the casino, the player's withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino's security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn't eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. The player had provided all necessary information to the casino multiple times but hadn't received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

The player from the United States had requested a withdrawal three weeks prior, which was approved on 8/26 and prioritized by the finance team. However, seven days passed without the player receiving the payment, and they were unable to get any updates or replies to their inquiries. The issue was resolved after the casino confirmed that the payment had been released to a third party and would arrive shortly. The player later confirmed receipt of the funds, leading to the complaint being marked as resolved.

The player from Nevada had requested a withdrawal a month ago, which was subsequently approved but had not been processed. Despite multiple attempts to resolve the issue and promises from the casino, the payment had not been made. The player felt the casino had not adhered to its obligations or rules. After the player had provided all necessary documents and passed KYC verification, the issue remained unresolved for a period of time. However, ultimately, the casino had processed the player's withdrawal and the player confirmed receipt of their funds. We had marked the complaint as 'resolved' in our system.

The player from the US had a problem with a casino's promotional offer. Even after satisfying the verification requirements and enduring the waiting period for withdrawal, their payout was denied for supposedly using multiple accounts and multiple free chips. They also had not received a refund for their deposited $17. The player provided screenshots and other necessary information to support their claims. The Complaints Team had contacted the casino and requested further details. After some back-and-forth communication, the player confirmed receipt of the funds, and the issue was marked as resolved.

The player from California had been waiting for a withdrawal approval since February 26th. He had used a $25 no-deposit chip. The player confirmed that the withdrawal had been canceled and the amount had been returned to his casino balance. After the Complaints Team's intervention and communication with the casino, the player confirmed that he had received his winnings. As a result, his complaint had been successfully resolved.

The player from the US had requested three withdrawals from an online casino two months prior but had not received the final payment. Despite having contacted the casino's customer service and having received assurances, the payment had still not been processed. The player had expressed dissatisfaction with the casino's responses and delay. We had intervened and communicated with the casino on behalf of the player. The casino then had arranged for the withdrawal to be disbursed as a physical check through a third-party payment provider. Following this, the player had confirmed receipt of the check, resolving the issue. We had thanked the player and the casino for their cooperation and had marked the complaint as resolved.

The player from Tennessee had been waiting nearly a month for a withdrawal to be processed at Casino. The casino had informed the player that they couldn't send a check due to it being an international transaction, which the player insisted wasn't true. The player had used a free chip to play and had to go through a playthrough of $4000 to receive real money. The casino had initially suggested a resolution through Bitcoin, however, the player had contested withdrawals within the account. After considerable back and forth, the casino had finally escalated the withdrawal for payment via Bitcoin. The player had confirmed receipt of the funds, effectively resolving the complaint.

The player from Alaska had waited for weeks for her withdrawal approval from an online casino. Despite multiple accelerations, the casino had seemed to be stalling. She had two approved withdrawals that hadn't been paid. After several interactions with the casino and reconfirming her information, the player had finally received her winnings. The player had expressed dissatisfaction with the casino's customer service and overall experience. The complaint had been marked as resolved by the Complaints Team.

The player from Virginia had encountered an issue with a delayed withdrawal from an online casino. The Complaints Team had advised her that withdrawals could take several days or even weeks to process, and that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that her withdrawal had been approved and deposited. Consequently, the Complaints Team had marked the complaint as resolved.

The player from the United States has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from the US was struggling to withdraw her winnings. The casino was paying the player in increments, but the processing of the payments on the casino's side was rather slow. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The complaint was closed as 'Resolved'.

The player from the UK is experiencing difficulties withdrawing funds. Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved.

The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as 'resolved' after the player received all her funds.

Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.

The player from the United States had reported a delay in her withdrawal of $479 winnings from an online casino. Despite having her withdrawal approved since March 14, 2024, and daily email communication, she had not received her winnings. Upon our request for more information, she had responded affirmatively but did not clarify which questions she was answering. We had extended the response time by 7 days, but the player did not provide further details. Consequently, we were unable to investigate the issue further and had to reject the complaint. Later, the player had informed us that her withdrawal issue had been resolved, and thus, we had marked the complaint as 'resolved'.

The player from the United States had experienced a delay in his withdrawal process at the online casino. Despite having withdrawn successfully before and having passed the KYC verification, his withdrawal had not been processed within the promised timeframe. The player had expressed dissatisfaction over the casino's handling of the situation. After our intervention and communication with the casino, the player confirmed that the withdrawal had been successfully completed. The casino also confirmed the successful transaction. We had marked the complaint as 'resolved' in our system.

The player from the US had had issues with delayed withdrawals at an online casino. After winning on slot games, he had attempted to cash out his winnings multiple times but had not received the funds. He had reached out to the casino's customer support but had not received a satisfactory response. He had had a pending withdrawal of $205 and another for $40. The player had contacted us for assistance, and we had gotten in touch with the casino. After some back-and-forth communication, the player's first withdrawal had been approved, and he had received the funds. However, the second withdrawal had faced delays, and after updating his Bitcoin address, it had also been approved. The player had then successfully received all his winnings. We had marked the complaint as resolved.

The player from California had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had verified his account and had been approved for withdrawal, but was experiencing delays. He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. Eventually, the casino paid him $101.04 via Litecoin. Our team marked the complaint as 'resolved' following the player's confirmation of receiving his winnings.

The player from the US had cashed out $2,500 after playing a No Rules Bonus. On her second withdrawal request, her VIP3 status had been demoted to Depositor, and her withdrawal request was stuck on pending. Customer service had been unresponsive to her inquiries. We had requested more information from the player and contacted Ruby Slots Casino for clarification. The casino representative had assured the payment would be processed soon. Despite no communication from the casino about her demoted VIP status and delayed withdrawal, the player confirmed she had received her winnings. The issue was marked as 'resolved'.

The player from the Netherlands had been waiting for a withdrawal since January 24th, amounting to three weeks of delay. The player's account had been verified and she had won $109 from a $10 deposit, which she had attempted to withdraw. However, the casino had claimed that they had not received the necessary documents for verification. After several back-and-forths, the casino had finally acknowledged receipt of the documents but had claimed that they lacked a valid method of payout. The player had provided her bank details and after further communication, the casino had confirmed that the payout information was on file and payment was pending. The player later confirmed receipt of her winnings, leading to the resolution of the complaint.

A Polish player participated in a free spin promotion and won $1200. Although the maximum payout was stated to be $100, the player only received their deposit back and none of their winnings from the promotion, despite meeting the playthrough requirements.

The player who was based in California had waited for nearly a month for his winnings to be deposited into his account. The player had claimed to have completed the wagering requirements for a bonus and had been approved for a $100 withdrawal. However, the casino representative had stated that the player had not completed the necessary wagering. After several exchanges, the casino representative had escalated the withdrawal for express disbursal via Bitcoin. The player had confirmed receiving his winnings, and the complaint had been marked as resolved.

The player from Washington had had an issue with Ruby Slots Casino regarding a withdrawal that had been repeatedly denied. She had claimed to have complied with all the rules and conditions and had not accepted any additional bonuses or promotions. The casino had responded, saying that the player had not completed the necessary wagering requirements for the bonus she had used. After a series of back-and-forth communications, the player admitted that she still hadn't met the wagering requirements. The Complaints Team concluded that the issue was resolved as there was no breach on the casino's part, the casino restored her remaining balance (deposit + bonus funds), and the player was advised to either continue playing to try to meet the wagering requirements or ask the casino to cancel the bonus and refund the deposit.

The player from Illinois had requested a withdrawal in November via Bitcoin and, despite repeated interactions with support and several escalations, he hadn't received his funds. The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. The issue was then marked as 'resolved' by us.

The player from Arizona had encountered an issue with his deposit of $50 for a crypto bonus at Ruby Slots Casino, which was not visible in his account. The casino had claimed that he had another account with a balance of $189, but he was unable to access this. Despite numerous emails and refund requests, his account had become inaccessible. The casino had found multiple accounts linked to the player, including one with the disputed deposit. The player had been advised to contact customer service to resolve the issue. After some time, the player managed to access his account through another platform CS and requested the closure of his complaint. We then marked the complaint as resolved.

The player from Georgia had experienced delays in her withdrawal process at an online casino due to address verification issues. She had been promised resolution and a callback but did not receive her payout or any contact from the casino. The casino's representative had explained that the delay was due to the withdrawal method she had used, suggesting an alternative for future transactions. The player disputed this, stating Bitcoin was the only available option at the time. Eventually, she confirmed the receipt of her winnings. We had facilitated the conversation between the player and the casino until the issue had been successfully resolved.

The player from the US is experiencing withdrawal difficulties at Ruby Slots Casino. After fulfilling the required playthroughs and making several withdrawal attempts, the player faced repeated denials with conflicting playthrough requirements from different Casino Support Representatives. The lack of transparency and shifting conditions have left the player frustrated.

The player from Connecticut had initially complained about a delayed withdrawal from an online casino. After extensive communication between the player, us, and the casino, it was discovered that the player's deposit had been denied by the issuing bank, and thus, his withdrawal request was also denied. The casino had clarified that the player's winnings were not withdrawable due to the failed deposit. The player confirmed this after checking with his bank and realizing that his deposit had never gone through. The issue had been resolved with the player's understanding and acceptance of the situation.

The player from Florida had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. The player had been struggling with the account verification process and had found it difficult to reach Ruby Slots Casino's customer service. After the Complaints Team intervened, a casino representative had explained that the automated system did not accept the player's documents. The player then manually submitted the documents. The casino had also raised a concern about multiple accounts from the same household, which was resolved after the player clarified that his wife also had an account. The casino then verified the player's account and processed the withdrawal. The player had confirmed the receipt of his funds and the issue was resolved.

The player from Washington requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.