The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been successfully received. The Complaints Team marked the complaint as 'Resolved' in their system and expressed gratitude for the player's cooperation.

The player from Australia had attempted to withdraw funds via Ethereum on May 22, but the transaction remained stuck in processing. Despite repeated inquiries through chat, he received the same responses and could not connect with the financial team. The issue was resolved after the casino processed his withdrawal, following the player's communication with the Complaints Team.

The player from Italy faced issues with KYC verification after submitting multiple documents, including bank transactions and proof of associated email and bonuses. Despite demonstrating ownership and providing screenshots, the casino claimed the email was not linked to his account, preventing him from withdrawing his winnings. After further communication, the casino confirmed that his account had been successfully verified and no additional documents were required. The issue was resolved, and the player expressed gratitude for the support received throughout the process.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated the standard processing times for withdrawals and requested updates on the status of the player's case. However, due to a lack of response from the player, the complaint had been rejected. The player was informed that they could reopen the complaint at any time.

The player from Greece had requested a withdrawal of 500€ on Sunday, but the funds had not been provided. He had initially won 2000€, but had since lost it all while waiting for his withdrawal. The Complaints Team had acknowledged the issue but noted that withdrawals could take time due to potential KYC verification and processing delays. After extending the response time for the player, the complaint was ultimately closed due to a lack of communication from him. The team remained available to assist if the player chose to reopen the complaint in the future.

The player from Italy had requested account closure for a week but had not received confirmation. Despite having contacted live assistance and sent an email, his account remained active, and he cited issues with gambling. The Complaints Team had extended the response time for the player but ultimately had to close the complaint due to a lack of communication from him. The player retained the option to reopen the complaint in the future if he chose to resume contact.

The player from Germany had deposited €210 at Wazamba Casino on April 19, 2025, but the funds remained pending and had not been resolved after 19 days. He had received no explanation despite having a clean account and no bonus issues. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After the recommended waiting period had passed, the player canceled the withdrawal, resulting in the loss of funds. Consequently, the complaint was rejected.

The player from Italy reported negligence by Wazamba Casino, as his request for self-exclusion had been ignored since April 8, 2025, allowing him to continue depositing money. He sought a full refund of all deposits made during that period. The Complaints Team confirmed that the casino had acknowledged the player's claims and had proposed a resolution, which the player accepted. The case was marked as resolved, and the player was awaiting the transfer of funds as agreed upon in the resolution.

The player from Germany had a problem with a recent withdrawal of 500 euros, which was canceled, leaving only 100 euros in his account. He sought assistance to recover the missing 400 euros. The Complaints Team reviewed the case and communicated with the casino, which clarified that the winnings were derived from a bonus and that only 100 euros were eligible for withdrawal according to their terms. Consequently, the case was closed as the player was informed to adhere to the bonus rules.

The player from Hungary had requested a withdrawal on March 19th but had not received the funds after more than a month. After inquiring about the delay, he was asked for account verification, only to discover that his account had been temporarily blocked and then permanently closed without explanation. The Complaints Team investigated the matter and found that the photographic documentation submitted during the verification process had been altered, which was a violation of casino policies. As a result, the casino's actions were deemed justified, and the player's complaint was rejected.

The player from Peru had his account closed by Wazamba Casino due to an alleged verification failure, despite not having refused to verify. He experienced technical issues while attempting to upload documents and received contradictory responses from support, which led to his account being closed and his balance of S/1,322 deducted without a valid justification. He requested assistance in resolving the matter and retrieving his funds. Following a thorough review, it was concluded that while both parties could have communicated more effectively, the casino acted within its rights by enforcing its verification policies. The player was unable to complete the KYC process within the designated timeframe due to personal circumstances, but these did not exempt him from adhering to the casino's rules. The complaint was deemed unjustified, and no further assistance could be provided.

A player from Peru filed a complaint against Wazamba online casino due to issues with her withdrawal of 600 Peruvian soles, having received only 410 soles with an unexplained difference. The Complaints Team investigated the matter and confirmed that the casino had sent the full amount of 600 soles to her account. It was determined that the discrepancy might have been due to additional fees imposed by banks or payment providers during the transaction process. Consequently, the complaint was rejected, and the player was informed that the casino was not responsible for these extra charges.

The player from Germany had been attempting to delete their account at Wazamba Casino for weeks but received no response despite multiple emails and requests via live support. They reported that their account remained active, causing them to lose €583.25, and they sought a deactivation of their account and a refund for their losses. The Complaints Team had extended the response time for the player, but ultimately closed the complaint due to a lack of communication from the player. The option to reopen the complaint remained available should the player choose to engage again.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that his account was fully verified and expressed frustration over the delay, suspecting the casino of intentional harassment. After several communications, the casino confirmed that the withdrawal had been processed, and the player eventually received his funds after 30 days. The complaint had been marked as 'resolved' by the Complaints Team, who acknowledged the player's experience and offered further assistance if needed.

The player from Nigeria had requested a withdrawal of $29 worth of LTC two weeks ago, which was supposed to take three working days for processing. Despite multiple follow-ups with support, he had not received the withdrawal and continued to receive vague reassurances. The issue was resolved as the casino processed the payment, and the player confirmed receipt of his winnings. The complaint was marked as 'resolved' in the system.

The player from Germany had requested a permanent self-exclusion immediately after their account was inadvertently reopened, but the request was ignored until the account was finally closed on February 27, 2025. During this time, the player lost €890 and had yet to receive any response regarding their refund despite multiple communications about their gambling addiction. The Complaints Team received evidence from the casino showing that no deposits had been made between the self-exclusion request and the account closure, leading to the complaint being rejected. The team had advised the casino to improve its self-exclusion process to protect players more effectively.

The player from Germany had been waiting for nearly four weeks for a withdrawal of €500 requested on March 18, 2025. Despite multiple contacts with live support, he continued to receive the same response, indicating that an email had been sent to the finance department. The player confirmed that his account had been verified for years and that his winnings had been accumulated without a bonus. The issue was resolved when the casino completed the pending withdrawal request, informing him that there were no outstanding requests.

The player from Austria had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After persistent communication regarding the delay, the casino confirmed that the payment had been processed, but the player experienced further delays before finally receiving the funds after 19 days. We marked the complaint as resolved following the successful transfer of the winnings.

The player from Finland had deposited 100 euros into her casino account, but the funds did not register despite being debited from her bank account. She contacted the casino multiple times, receiving inconsistent responses and false promises about the return of her money. Eventually, the casino confirmed that the deposit had been credited to her account on the 7th of April. However, due to a lack of further communication from her, the Complaints Team was unable to proceed with additional investigation or provide further assistance, leading to the closure of the complaint.

The player from Australia reported an unjust account closure by Wazamba Casino, which resulted in withheld winnings totaling $800 after she had requested a withdrawal. Despite her inquiries through live chat and email, she received no explanation for the closure and no updates regarding her withdrawal. The player confirmed that her withdrawal had been successfully credited to her account after she provided the necessary documentation. The complaint was then marked as 'resolved' in the system.

The player from Australia experienced ongoing issues with the casino's "mask collection" feature, where after completing a collection, the last mask purchased incorrectly showed as not acquired. Despite multiple communications with support and providing evidence, he faced repeated denials of his purchase and was asked to deposit more coins to investigate further. He felt frustrated by the lack of resolution and support. Following the involvement of the Complaints Team, the casino granted him a cash prize of 90 AUD for the collection, while efforts were underway to address the technical issue with the masks. Although it seemed the case had been addressed, due to the player's lack of confirmation, the complaint had to be closed as rejected.

The player from Mexico's account had been closed by the casino's administration, and support had not provided detailed information regarding the closure. His withdrawal request had been canceled, and he sought clarification on the reason for the account closure and the return of his winnings. The Complaints Team had facilitated communication between the player and the casino, resulting in the refund of his balance of €201. The issue was marked as resolved, and the player was thanked for his cooperation.

The player from Ontario sought to permanently close his account, having contacted the casino for nearly two months. Despite the self-exclusion policy stating that accounts should be closed within 24 hours, his account was only temporarily closed before being reopened. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Germany faced delays in withdrawing €500 from the casino, as his transactions had not been processed since February 16, despite the website's stated processing time of 1-3 days. He reached out to customer support via live chat and email but received generic responses and no updates. The issue was resolved when the player confirmed receiving €1500 in winnings since filing the complaint, leading to the closure of the complaint due to a lack of further communication from him.

The player from Italy reported that he had played at multiple online casinos operated by Rabidi NV, which he believed lacked proper licensing. He stated that he had never won or received any payouts, totaling approximately €15,000 in losses, and sought assistance to recover his funds from these casinos. The issue was resolved by rejecting the complaint due to the player's failure to respond to requests for further information, leaving no evidence to support his claims.

The player from Austria reported his gambling addiction to Wazamba Casino on February 10th, 2025, but his account remained open, allowing him to make deposits. He requested immediate account closure and a refund of his deposited funds, stating it violated applicable law. The issue was resolved after communication between the player and the casino clarified a misunderstanding. The Complaints Team marked the complaint as 'resolved' following the player's confirmation of resolution.

The player from Peru had been waiting 20 days to withdraw his winnings and faced confusion from customer support regarding the verification process. Despite submitting verification documents multiple times, he still encountered issues and sought to resolve the matter before the month concluded. The issue was resolved when the player's withdrawal was processed successfully after he escalated the matter through the Complaints Team, highlighting the importance of having proper identification for verification.

The player from Ontario had requested a withdrawal two weeks ago but had not received the funds yet, only being told to wait by support. His previous withdrawals had been processed within a week, making this delay unusual. After communicating with the Complaints Team, the player confirmed that he had passed the KYC verification and expressed frustration over the lack of progress. Ultimately, the issue was resolved, and he received his funds. The complaint was marked as 'resolved' in the system.

The player from Ontario reported that his account at Wazamba Casino had been disabled without prior notification, preventing him from withdrawing his winnings of 1099 CAD. He indicated that he had previously made withdrawals without issues after winning on a slot machine. After reviewing the case, it was concluded that the player's account was linked to other accounts, violating the casino's Terms and Conditions regarding duplicate accounts. Consequently, the complaint was rejected as unjustified due to the evidence provided by the casino, which substantiated the closure of the account.

The player from Germany had won 1300 euros while playing Scribes of Thebes, but the winnings were not credited to his account and were not reflected in his history. The casino had refused to pay him his winnings. The Complaints Team had attempted to assist him but required evidence of the winnings to investigate further. However, the player did not respond to requests for information, which led to the rejection of the complaint.

The player from British Columbia had his account closed and was unable to withdraw his remaining funds due to poor communication from the casino. He submitted his withdrawal details on February 5 after being requested, but had yet to receive the funds and was banned from live support. The Complaints Team facilitated communication with the casino, which confirmed that the player's balance had been withdrawn to his bank account. The issue was marked as resolved, and the player received his funds. He was still awaiting winnings from another site, Powbet.

The player from Italy had been waiting for five days for his withdrawal made on 02/11/2025 to move out of the verification phase. He contacted customer service, which reassured him, but he remained worried about the excessive delay. The issue was resolved as the player confirmed that the transfer had arrived, expressing satisfaction with the casino's customer service. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Greece had been waiting since last Friday for a withdrawal of 200 euros to be processed into his bank account, but as of that day, he still had not received the funds. The Complaints Team had noted that the player did not respond to inquiries. As a result, the complaint was closed.

The player from Peru files a formal complaint regarding discrepancies in withdrawals from Wazamba, where he requested a total of S/. 4,000 but only received S/. 3,442.58. He also experienced unexpected bank fees for receiving an international payment, which had not occurred in previous withdrawals, and suspects changes in the transfer process affected the payment.

The player from Portugal had requested self-exclusion from the casino but was allowed to create a new account in 2024, which resulted in a loss of 2500€. He sought a refund and reported that the casino was not communicating with him. The complaint could not be investigated further due to the player's lack of response to the Complaints Team's inquiries, which led to its rejection.

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The complaint was investigated, and after communication with the casino, part of the player's withdrawal was received. Eventually, the issue was resolved when the player confirmed receipt of all owed funds. The complaint was marked as resolved in the system.

The player from Cyprus had requested a permanent account closure with Wazamba Casino due to addiction, but the casino reopened the account without consent. After losing €640, the player sought assistance in recovering the lost deposits. The Complaints Team reviewed the case but found insufficient evidence that the player had informed the casino of gambling issues prior to the account reopening. As a result, it was determined that the request for a refund could not be processed, and the complaint was closed. The player was advised on self-exclusion options and resources.

The player from Belgium had requested multiple times for his casino account to be closed due to gambling issues, but the casino did not comply. Since then, he had deposited over 4500€. The player demanded a refund of this money. The Complaints Team had facilitated communication between the player and the casino, confirming the account closure and urging the casino to process the player’s refund. Ultimately, the casino stated that the refund was in processing and should be received soon. The complaint was marked as unresolved due to the player's lack of response to follow-up inquiries.

The player from Portugal had two withdrawal requests from Wazamba Casino, submitted on 20/01/2025, that remained unprocessed. Despite multiple attempts to contact support, he only received automated responses. The Complaints Team had reached out to the casino for clarification on the delays and extended the response time for further investigation. However, due to the player's lack of response to inquiries regarding the status of his withdrawals, the complaint was ultimately rejected.

The player from Germany had been waiting for 14 days for a withdrawal that remained unprocessed. Despite repeated inquiries, casino support continually postponed the resolution. The player's account was verified, and he had successfully made withdrawals before, but he experienced delays with two recent requests made on January 5th and January 15th for Dogecoin and Bitcoin. The issue was eventually resolved, and the player finally received his winnings, although he expressed frustration regarding the lengthy payout process.

The player from Australia had been waiting for a withdrawal request of $300 since December 12th and had received the same unhelpful responses from customer support for seven days. She expressed frustration over the quick deposits but delays in receiving her winnings. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Croatia had pending withdrawals of 1,100€ from Wazamba and had been waiting for three weeks without receiving any payouts. The casino repeatedly advised patience, while he questioned their business practices regarding withdrawals. After several communications, he reported that Wazamba had paid him a total of 1,100€, confirming that all his withdrawals had been processed successfully. The issue was marked as resolved by the Complaints Team, who appreciated his cooperation throughout the process.

The player from Portugal sought assistance in filing a complaint against the casino for not displaying the regulatory authority on their site and for failing to respect self-exclusion requests. Despite having asked for self-exclusion, she continued to receive marketing from Wazamba, which led to significant losses. The Complaints Team confirmed that Wazamba Casino was licensed by Anjouan Gaming and provided a link for verification. After clarifying the confusion regarding ownership, the player decided to close the complaint temporarily while attempting to resolve the issue directly with Wazamba, with the option to reopen it if necessary.

The player from New Zealand accidentally transferred about 12,000 in Bitcoin while intoxicated and was unable to withdraw it due to verification issues with various cards. Despite having previously received successful payouts without this stipulation, the casino required verification for all cards used, many of which the player could not identify. Communication with the casino did not yield any progress. The Complaints Team concluded that the casino acted in compliance with its General T&Cs, as the player had used third-party payment methods, and the complaint was therefore rejected.

The player from Germany had been registered with Wazamba Casino for 2.5 years and had deposited over 70,000 euros without proper verification while requesting account blocking multiple times. He expressed concerns about the casino's lack of player protection, delays in withdrawals, and unresponsive support. The player sought a settlement of 20,000 euros and desired action against the casino’s practices. The issue was currently unresolved as the player had requested to close the complaint temporarily due to access issues with his email, with the option to reopen it later once he could provide further details.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team noted that the player's account verification was completed, and he had been advised to wait for the withdrawal to be processed. However, due to a lack of response from the player regarding the status of the withdrawal, the complaint was rejected. The player was informed that he could reopen the complaint at any time.

The player from Slovakia faced issues with Wazamba casino, which had allowed him to gamble despite his self-exclusion, resulting in a loss of €24,000. After reaching out for resolution, the casino blocked his account and ceased communication, leaving him unable to access his funds or receive the expected cashback. The Complaints Team concluded that the casino acted in accordance with responsible gambling practices and that the player did not provide proof of a self-exclusion request prior to the account closure. As a result, the complaint was closed without further assistance.

The player from Germany struggled to withdraw €3973 in winnings from Wazamba Casino after three months of submitting the required documents. Despite providing both old and new address documentation following a recent move, she encountered repeated rejections without clear communication on what was needed. After extensive communication, it was confirmed that the only way to provide the necessary transaction history from her old Jeton account was through screenshots. Eventually, Wazamba verified her account and processed her withdrawals, leading to the successful payout of her entire winnings. The complaint was marked as resolved by the Complaints Team.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team noted the player's lack of response to inquiries regarding the withdrawal status, which had hindered further investigation. As a result, the complaint was rejected due to insufficient communication from the player.

The player from Slovenia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced a cancellation of the withdrawal after 12 days without a specific reason. After further communication with the casino, the player eventually received the winnings, which were successfully transferred to his bank account. We marked the complaint as resolved upon confirmation of the successful transaction.

A player at Wazamba Casino filed a complaint stating their zł516.64 payout was withheld without reason. Despite contacting customer support multiple times, they received vague explanations about delays, with no progress on the payout. The player expressed frustration at the lack of transparency and resolution efforts. The complaint remains unresolved.

The player from Germany experienced account blocking after attempting to withdraw €1400 from her casino account, which contained €1700 from winnings. Despite having provided the required documentation, communication from customer service had been lacking, and the player did not receive the remaining balance of €334. The Complaints Team extended the response time for the player to provide necessary documentation, but ultimately, the complaint was rejected due to a lack of response from the player.

The player from Italy faced issues with a casino that continued to allow deposits despite the player's self-exclusion. He requested a refund of at least half of the €2000 deposited. The Complaints Team extended the investigation period multiple times, seeking confirmation of the player's self-exclusion request and necessary documentation. However, due to the player's lack of response to the team's inquiries, the complaint was ultimately rejected.

The player from Peru had her account frozen after attempting to withdraw her winnings of around 180 soles. Despite sending the required verification details, she was unable to log in and faced issues with account access. After several communications, the casino eventually reopened her account and confirmed that her funds were active. However, the player later discovered that a new wagering requirement had been imposed on her winnings, which she believed was a mistake. The Complaints Team noted that the casino had stopped responding to their inquiries, leading to the conclusion that the complaint was closed as unresolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had reached out to Wazamba Casino multiple times for clarification on the player's account verification status and the delay in processing the withdrawal. However, the casino ultimately closed the player's account without providing a satisfactory explanation for the verification failure, and the player had only received a partial refund of 31 euros instead of the requested 420 euros. The complaint was then closed as unresolved due to the lack of response from the casino. The casino later stated that the player's account had not passed the verification process due to concerns regarding collusion and the use of funds from a friend’s account, which led to the rejection of the complaint.

The player from Brazil faced a delay in processing her withdrawal, which had been pending for three days. Despite multiple inquiries to the help center, she kept receiving the same response that the withdrawal would be processed soon. The Complaints Team extended the processing time by an additional 7 days, but due to a lack of response from the player, the complaint was ultimately rejected.

The player from Spain had authorized a refund of 485.16€ on September 6th, but the funds had not arrived in his bank account. Despite having asked for the ARN code to trace the transaction, the casino had not provided it, and they continued to insist that the payment had been made. The complaint was rejected because the player did not respond to the team's inquiries, which prevented further investigation.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Chile requested assistance with WAZAMBA casino, where he had requested account closure for responsible gaming on July 19, 2024, but the account remained open and continued to receive promotions. He sought transparency regarding deposits made after this date and a refund, claiming that the casino had not complied with responsible gaming measures. The Complaints Team reviewed the evidence and concluded that the account was closed appropriately on July 30, 2024, after the player made his last deposit on July 25, 2024, and that no further deposits were made after the closure request. Therefore, the complaint was rejected due to insufficient grounds for the refund request.

The player from the Czech Republic had about $2,000 in his Wazamba account but faced issues with withdrawing funds due to account blocking after providing additional verification information. His account was blocked because he had used a family member's card for verification despite depositing with his own cryptocurrency funds, and he had been waiting over three weeks for a response from the casino. The Complaints Team concluded that using a payment method belonging to someone else was strictly against the casino's Terms and Conditions, resulting in the rejection of the complaint as no further assistance could be provided.

The player from Italy faced difficulties withdrawing 300€ from Wazamba after customer support closed his account when he inquired about expediting the process due to a gambling problem. He received generic responses about the withdrawal timeline and sought assistance. The Complaints Team extended the withdrawal processing time by 7 days but ultimately rejected the complaint due to a lack of response from the player.

The player from Greece made a withdrawal request at Wazamba Casino on 16/08/2024 but had not received the funds yet. Despite attempts to contact support for clarification, he received no clear answers or timelines. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further investigation. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Greece faced a delay with a 500 euro withdrawal request from Wazamba made 15 days prior. While previous withdrawals had been processed more quickly, this request had not been fulfilled despite daily inquiries, with the casino stating it was in the final stage of processing. After 20 days without resolution, he canceled the withdrawal out of frustration and subsequently lost the funds. The complaint was ultimately rejected as the player had played his balance down to zero.

The player from Italy had requested self-exclusion from multiple casinos but was still allowed to register and gamble. He sought a refund, as he felt the casinos did not honor his self-exclusion request. The Complaints Team explained that it was not possible to self-exclude from all Curacao-licensed casinos at once and that each casino had to be contacted individually for self-exclusion. As a result, the complaint was rejected, with the player being advised to seek professional assistance for gambling issues.

The player from Greece faced an issue with the casino withholding his winnings after he had successfully completed the wagering requirements. His balance had suddenly been set to zero, and his first withdrawal of €500 had been canceled without explanation. The player had expressed suspicion of shady practices, noting that game history had been deleted and remaining free spins had been canceled. The Complaints Team had acknowledged the situation but ultimately closed the complaint as unresolved due to the casino's inability to provide sufficient evidence regarding the player's claims. The player was later informed that a portion of his funds had been returned, but the remaining €505 was still disputed, leading to further contention regarding the casino's practices and transparency. The casino provided us with a betting history explaining the discrepancy and the complaint was closed as resolved as the player successfully withdrawn the funds.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Greece had a recent withdrawal that had been pending for over a month. The Complaints Team had attempted to assist by requesting additional information regarding the player's winnings and recent interactions with casino support. However, due to the player's lack of response to these inquiries, the investigation could not proceed, resulting in the rejection of the complaint.

The player from Slovenia had played at Wazamba casino without issues until he recently won a substantial amount. Upon attempting to verify his account, the process stretched over a month, culminating in a failed verification. He was unable to play or withdraw funds. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the player receiving his winnings of €2,800 in his Neteller wallet after multiple attempts to resolve the issue. The complaint was marked as 'resolved'.

The player from Spain had repeatedly requested a €300 withdrawal to her card, but it kept getting canceled. The casino advised using a bank transfer, which was also accepted but never reached the player's bank account. After continuous failed attempts and a lack of communication from the casino, the player decided to close her account. We concluded that the player used the returned funds before closing the account, and therefore, the complaint was rejected.

The player from Australia had been blocked from live chat support across the entire network of Wazamba and its sister sites. We were unable to investigate further due to a lack of response from the player. Consequently, the complaint was rejected.

The player from Italy had won a jackpot of €62,000 on May 15th. At that time, her gaming account held €30,000, but she could no longer access it. After the casino confirmed that the player had depleted the account to zero, which led to the closure of the complaint as 'rejected.'

The player from Switzerland reported that their transfer never arrived, and casino support had been unresponsive. We informed the player that the issue likely lay with the payment provider and advised contacting them for an investigation. Despite extending the response time by seven days, the player did not respond, leading to the rejection of the complaint due to lack of further information.

The player from Spain experienced issues with numerous deposits at Wazamba Casino on June 11th. Despite initially appearing erroneous, the bank confirmed that the funds had been transferred to Wazamba but were not added to the player’s balance. The casino’s customer service inconsistently advised that the bank would refund the amounts, but the player remained missing 155 euros and reported similar issues in the past. After a thorough investigation, it was determined that the player had successfully received funds for deposits made before May 2024, but issues arose for transactions in June and July. The complaint was ultimately closed as resolved.

The player from Brazil experienced difficulties withdrawing funds from the casino. We requested additional details to fully understand the issue, including the withdrawal attempt date, amount, payment methods used, and verification status. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to the lack of response.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Italy could not access his casino account, which had been blocked. The account held approximately 2800€ from winnings, including 1200€ and an unpaid amount of 1600€. The complaint was rejected as it related to a previously addressed issue where it was determined that the player had deposited funds using a payment method not in his name. This practice violated the casino's terms, making the player ineligible for the winnings. This duplicate complaint was closed accordingly.

The player from Serbia used Mastercard to deposit and faced issues withdrawing funds as there was no option to withdraw to a bank account. After contacting support and eventually regaining access, the account balance was 0 euros and was blocked after subsequent login attempts. The player did not respond to our inquiries for further information, so the complaint was rejected due to insufficient details.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Austria had mistakenly deposited 503€ into his Wazamba Casino account and had faced difficulties when he tried to withdraw these funds. We had informed him about the casino's wagering requirements, which are a standard anti-money laundering rule. We had advised him to fulfill these requirements, as they were necessary for withdrawal. However, the player did not respond to our messages and queries within the given timeframe, leading us to close the complaint. The complaint was not resolved due to the player's lack of response.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Italy claimed he hadn't been properly credited with cashback and weekly league refunds in his casino account. He stated that he expected a 15% refund on his losses, but only received 5% after depositing 11,000 euros. We asked for additional information and extended the timer for his response. However, the player didn't respond within the given time frame, leading us to reject the complaint due to lack of information for further investigation.

The player from Germany had deposited 100 Euros and received a matching bonus, which was later lost unexplainably. She was informed via live chat that the bonus had expired during her gameplay. No adequate explanation was provided to her for this occurrence. We requested additional evidence, specifically the player's gaming history in Excel format, which the casino failed to provide. Due to the lack of sufficient evidence, the complaint was rejected.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed at that time. The player had faced issues with the identification process, having submitted various documents which were repeatedly rejected by the casino. Despite our attempts to communicate with the player and extend the timer for response, he didn't reply to our messages. Consequently, we couldn't investigate further and had to reject the complaint.

The player from Canada had reported not receiving a promotional prize drop she had won while gaming. She had been told the prize would be deposited the next day, but it never was. The casino representatives had asked her to provide a screenshot as proof, which was not stated in the promotional rules. They also did not assist her in retrieving a comprehensive game history. The casino had not responded to her emails for over four days. We had advised her to request her gaming history from the casino, but she reported not receiving any response from the casino. Due to lack of evidence of the win, we were unable to further assist the player and had to reject the complaint.

The player from Greece had been waiting for a withdrawal from Wazamba Casino for six days and was frustrated by the delay and repeated responses. He had won a large amount of €1450 and had been forced to make 3 withdrawals due to a daily limit of €500. The user had also reported an issue with a mistake in his date of birth on his casino account, which he feared might have affected his remaining balance of €1400. The player later indicated that he was awaiting a €450 withdrawal and would have given the casino a high rating if it had been approved. However, the complaint was ultimately rejected due to the player's lack of response to further inquiries from the team.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Alberta had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. Despite the Complaints Team's attempts to communicate with the player, they received no response. As a result, we were unable to investigate further and had to reject the complaint due to lack of information.

The player in Greece had continuously experienced difficulties withdrawing his winnings from an online casino, Wazamba. Despite reaching out to both live chat and support, all attempts to withdraw had remained either pending or were cancelled. The player's account was unverified, but he claimed that the system had indicated no verification was necessary. The winnings had been accumulated without a bonus. The casino had not provided a clear reason for the withdrawal issues. We had extended the timeline for resolution twice, but the player did not respond to our inquiries. As a result, we had to reject the complaint due to lack of communication from the player's end.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Brazil had been facing issues with his withdrawal process for over two weeks. Despite having a verified account, the online casino had delayed his withdrawal due to a high volume of requests in Brazil. The player had tried multiple times to submit documents for verification, including a rental contract and an official document from the Brazilian government, but the casino had rejected these, stating they required a utility bill or bank statement from the last three months. The player had expressed frustration with the process and had decided to self-exclude from the casino. Despite efforts from the complaints team to mediate, the issue remained unresolved due to the player's decision to cease communication.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Brazil had reported a delayed withdrawal from Wazamba Casino, despite having completed two successful withdrawals prior without any account verification. The casino had responded to the complaint, stating the delay was due to the need for the player to submit documents for account verification. We had advised the player to follow the casino's instructions to resolve the issue. However, the player did not respond to further communication, which led us to reject the complaint due to lack of cooperation from the player's side.

The player from Austria had an issue with Wazamba Casino. Despite having submitted the necessary identity verification documents, the casino had not verified his account. The player stated that the verification process had been ongoing for weeks, with all other documents except his ID being approved. The casino requested an alternative ID for further verification. The player complied, but encountered issues with the quality of the document upload. The casino flagged the documents due to lack of security features and questionable validity. Despite our efforts to mediate, the complaint was eventually rejected due to these issues.

A Polish player had requested a withdrawal from an online casino but had not received their funds despite multiple attempts to contact the casino. The player had also reported inconsistent information from the casino's live chat support and an inability to see the payment status in their account. Despite our efforts to assist, the player did not respond to our messages. Consequently, we had to reject the complaint.

The player from Germany had wanted to exclude himself from playing on the Wazamba site due to gambling issues. Despite multiple requests to delete his account, it had remained active, and as a result, he had lost over 5000 Euros. We had asked the player to provide evidence of his communication with the casino regarding his gambling problem. However, the player had failed to provide the necessary evidence, making it impossible for us to confront the casino. We had advised the player to send another self-exclusion request to the casino, but there was no response from the player, leading to the rejection of the complaint.

The player from Austria, who had a fully verified account at Wazamba, could not make a withdrawal despite having real money in his account. He had been constantly told to wait for an email response, and his latest withdrawal request had been pending since 08.12.2023. Despite numerous exchanges with the casino and attempts at alternative withdrawal methods, the issue had persisted. The casino had claimed the account was undergoing additional verification. Eventually, the casino had provided evidence of a breach in terms and conditions by the player, leading to the withdrawal being legitimately withheld. The player had been advised to contact the licensing authority, and the complaint was ultimately rejected as unjustified.

The fully verified player "JAMSIEOD" played at Wazamba Casino and everything went well until he wanted to withdraw 6.000 euros. The casino stopped responding to player's emails and three months later, he has still not received his money. Wazamba Casino has not replied to this case yet and it remained unresolved.

The player "ZUKAJ" tried to verify his account, uploaded all the KYC documents requested, but months later, his account has not been verified. Moreover, the casino stopped responding to the player and did not react to this complaint either, so it remained unresolved.

A fully verified player from Brazil played at Wazamba Casino several times. He made deposits and withdrawals many times, and everything went well. Later, his account got blocked and Wazamba Casino only replied to the player that his account was being analyzed. The player didn't know for what reason. Wazamba Casino has not replied to this complaint and it remained unresolved.

The player from Spain was experiencing a withdrawal delay, despite promises of 1 to 3 business day processing. The player mentioned a lack of helpful support from the casino, which added to their frustration. After the Complaints Team intervened and requested a casino representative's presence, the casino confirmed that the player's withdrawal had been successfully paid. However, the player did not respond to verify this resolution, leading to the complaint being rejected due to lack of further information.

The player from Greece had experienced issues with withdrawal. She had accumulated 260 euros without any bonuses, but the casino had restricted her ability to withdraw the funds. Despite successful verification and a previous withdrawal request of 70 euros on 7th December, she hadn't received her winnings yet. The player had also reported an error message stating 'withdrawal limited by group' when attempting to make a withdrawal. The Complaints Team had invited the casino representative to join the conversation, and the casino had claimed that the pending withdrawals were successfully paid. However, the player had reported not receiving the payment of 200 euros. Despite extending the response time, the player did not provide any further updates, leading us to reject the complaint due to lack of information.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Greece had claimed a bonus at an online casino but it was never credited to his account. We had reached out to him for additional details to fully understand the situation, and had extended the response time by 7 days. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from North Macedonia had reported not receiving his jackpot winnings from an online casino. Despite having reached out to the casino's support team multiple times, he had received no response. The player had provided screenshots as evidence, however, these only showed bonus balance, not real money. Upon reviewing the casino's terms, we discovered that jackpot games could not be played with bonuses. The player did not respond to our subsequent inquiries, which led us to reject the complaint due to a lack of further information.

The player from Germany had had a withdrawal request of 500 Euros cancelled by Wazamba. The funds, including additional money in his account, had disappeared and the casino's support had not responded. He had successfully completed previous payments and verification processes. After investigating, we found that the player's winnings had derived from a deposit bonus (Bonus Crab) which had a maximum cashout of 5x the initial bonus amount. Due to an error, the casino had not capped the player's winnings upon transfer from the bonus account to the real money account. We had decided that a fair solution would have been to grant the player the maximum sum he could have received from the bonus - 150 Euros. The casino had agreed with our verdict and had credited the player's account with 150 Euros. However, the player had not responded to our messages and the complaint was rejected.

The player from Finland had complained about not receiving the promised bonus from an online casino. He had been confused about the casino's high security rating despite negative feedback. We had explained that the casino had the right to restrict or withdraw bonuses at any time, and the rating was based on multiple factors, not just one player's experience. Unfortunately, we could not support the player's complaint and it was rejected.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy had won €1,300 and had attempted to withdraw €950. The casino had denied the withdrawal request, erroneously claiming the bonus was €5 instead of €30, and then deleted the player's winnings. Upon investigation, we discovered that the player's winnings had been capped at €150 according to the casino's bonus terms and conditions. The casino had credited the player's account with the capped amount of €150, which the player had subsequently used up. As a result, the complaint was rejected as the player had already used up the credited amount.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days, however, the player failed to provide further information. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Spain had experienced technical issues during a game update on the casino website, which had prevented him from accessing the game and allegedly resulted in a loss of 1000€. Despite the player's claim, he had been unable to provide any substantial evidence such as screenshots or betting history to support his allegations. As a result, due to lack of proof, we had been unable to confront the casino about the player's claimed loss. Consequently, the complaint had been rejected.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Austria had attempted to verify his account on Wazamba, but was informed that his account had been frozen. He had been playing live casino and sports betting without an active bonus when his account was closed with €3,400 in it. We had contacted Wazamba for clarification and they had provided evidence of failed verification. After reviewing the evidence, we had agreed with the casino's decision. Consequently, we were unable to assist the player in this case and had to reject the complaint.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from Greece hadn't received the promised 100 free spins after making a 20 euro deposit for a casino's offer. The casino had claimed the offer had expired, despite the player having deposited within the offer's timeframe. The player had failed to respond to our inquiries regarding the status of his deposited funds, resulting in the rejection of the complaint due to insufficient information. We hadn't been able to proceed with further investigation or propose potential solutions.

The player from Spain had requested a withdrawal of 718€ a week prior, which was still in the process of being handled. He had attempted to contact the casino via email but had received no reply. Due to a lack of response from the player, we could not investigate further and had to reject the complaint.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.