Wazamba Casino Review

The player from Austria had an issue with Wazamba Casino. Despite having submitted the necessary identity verification documents, the casino had not verified his account. The player stated that the verification process had been ongoing for weeks, with all other documents except his ID being approved. The casino requested an alternative ID for further verification. The player complied, but encountered issues with the quality of the document upload. The casino flagged the documents due to lack of security features and questionable validity. Despite our efforts to mediate, the complaint was eventually rejected due to these issues.

A Polish player had requested a withdrawal from an online casino but had not received their funds despite multiple attempts to contact the casino. The player had also reported inconsistent information from the casino's live chat support and an inability to see the payment status in their account. Despite our efforts to assist, the player did not respond to our messages. Consequently, we had to reject the complaint.

The player from Germany had wanted to exclude himself from playing on the Wazamba site due to gambling issues. Despite multiple requests to delete his account, it had remained active, and as a result, he had lost over 5000 Euros. We had asked the player to provide evidence of his communication with the casino regarding his gambling problem. However, the player had failed to provide the necessary evidence, making it impossible for us to confront the casino. We had advised the player to send another self-exclusion request to the casino, but there was no response from the player, leading to the rejection of the complaint.

The player from Austria, who had a fully verified account at Wazamba, could not make a withdrawal despite having real money in his account. He had been constantly told to wait for an email response, and his latest withdrawal request had been pending since 08.12.2023. Despite numerous exchanges with the casino and attempts at alternative withdrawal methods, the issue had persisted. The casino had claimed the account was undergoing additional verification. Eventually, the casino had provided evidence of a breach in terms and conditions by the player, leading to the withdrawal being legitimately withheld. The player had been advised to contact the licensing authority, and the complaint was ultimately rejected as unjustified.

The player from Spain was experiencing a withdrawal delay, despite promises of 1 to 3 business day processing. The player mentioned a lack of helpful support from the casino, which added to their frustration. After the Complaints Team intervened and requested a casino representative's presence, the casino confirmed that the player's withdrawal had been successfully paid. However, the player did not respond to verify this resolution, leading to the complaint being rejected due to lack of further information.

The player from Greece had experienced issues with withdrawal. She had accumulated 260 euros without any bonuses, but the casino had restricted her ability to withdraw the funds. Despite successful verification and a previous withdrawal request of 70 euros on 7th December, she hadn't received her winnings yet. The player had also reported an error message stating 'withdrawal limited by group' when attempting to make a withdrawal. The Complaints Team had invited the casino representative to join the conversation, and the casino had claimed that the pending withdrawals were successfully paid. However, the player had reported not receiving the payment of 200 euros. Despite extending the response time, the player did not provide any further updates, leading us to reject the complaint due to lack of information.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Greece had claimed a bonus at an online casino but it was never credited to his account. We had reached out to him for additional details to fully understand the situation, and had extended the response time by 7 days. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from North Macedonia had reported not receiving his jackpot winnings from an online casino. Despite having reached out to the casino's support team multiple times, he had received no response. The player had provided screenshots as evidence, however, these only showed bonus balance, not real money. Upon reviewing the casino's terms, we discovered that jackpot games could not be played with bonuses. The player did not respond to our subsequent inquiries, which led us to reject the complaint due to a lack of further information.

The player from Germany had had a withdrawal request of 500 Euros cancelled by Wazamba. The funds, including additional money in his account, had disappeared and the casino's support had not responded. He had successfully completed previous payments and verification processes. After investigating, we found that the player's winnings had derived from a deposit bonus (Bonus Crab) which had a maximum cashout of 5x the initial bonus amount. Due to an error, the casino had not capped the player's winnings upon transfer from the bonus account to the real money account. We had decided that a fair solution would have been to grant the player the maximum sum he could have received from the bonus - 150 Euros. The casino had agreed with our verdict and had credited the player's account with 150 Euros. However, the player had not responded to our messages and the complaint was rejected.

The player from Finland had complained about not receiving the promised bonus from an online casino. He had been confused about the casino's high security rating despite negative feedback. We had explained that the casino had the right to restrict or withdraw bonuses at any time, and the rating was based on multiple factors, not just one player's experience. Unfortunately, we could not support the player's complaint and it was rejected.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy had won €1,300 and had attempted to withdraw €950. The casino had denied the withdrawal request, erroneously claiming the bonus was €5 instead of €30, and then deleted the player's winnings. Upon investigation, we discovered that the player's winnings had been capped at €150 according to the casino's bonus terms and conditions. The casino had credited the player's account with the capped amount of €150, which the player had subsequently used up. As a result, the complaint was rejected as the player had already used up the credited amount.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days, however, the player failed to provide further information. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Spain had experienced technical issues during a game update on the casino website, which had prevented him from accessing the game and allegedly resulted in a loss of 1000€. Despite the player's claim, he had been unable to provide any substantial evidence such as screenshots or betting history to support his allegations. As a result, due to lack of proof, we had been unable to confront the casino about the player's claimed loss. Consequently, the complaint had been rejected.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Austria had attempted to verify his account on Wazamba, but was informed that his account had been frozen. He had been playing live casino and sports betting without an active bonus when his account was closed with €3,400 in it. We had contacted Wazamba for clarification and they had provided evidence of failed verification. After reviewing the evidence, we had agreed with the casino's decision. Consequently, we were unable to assist the player in this case and had to reject the complaint.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from Greece hadn't received the promised 100 free spins after making a 20 euro deposit for a casino's offer. The casino had claimed the offer had expired, despite the player having deposited within the offer's timeframe. The player had failed to respond to our inquiries regarding the status of his deposited funds, resulting in the rejection of the complaint due to insufficient information. We hadn't been able to proceed with further investigation or propose potential solutions.

The player from Spain had requested a withdrawal of 718€ a week prior, which was still in the process of being handled. He had attempted to contact the casino via email but had received no reply. Due to a lack of response from the player, we could not investigate further and had to reject the complaint.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Germany had initiated a withdrawal process and completed the required verification, but the casino froze his account due to incorrect password entries. The player had €11,226.80 locked in his account and had not received any response from the casino. He claimed that he did not use any bonus and that the casino had already paid him €1,650 of the €12,826.80. After we had reviewed the case and contacted the casino, they stated that the player's account was closed due to failed verification. They also provided evidence of the player breaching their terms and conditions. After reviewing the provided evidence, we concluded that the player had breached the casino's terms and conditions, and thus, the casino had acted correctly. The complaint was rejected due to this breach.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The player from Austria was experiencing a significant delay in her withdrawal of 438 Euro and had received no response to her emails. She suspected this delay was intentional. We, the complaints team, had advised the player that withdrawals usually took a couple of days or weeks to get fully processed and asked for more details about her withdrawal request. However, the player did not respond to our queries within the extended 7-day timeframe. Consequently, we were unable to investigate further and had to reject the complaint.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Spain hasn't received contact from Wazamba casino for two months, and his complaints on various platforms have been ignored. He notes that the casino lacks licenses to operate in Spain, however, they let players from Spain register, verify, and bet in the casino. Since Casino.Guru Complaint Resolution Center doesn't deal with issues regarding regulations, and no other valid reason for refund was presented in the course of the complaint, we were forced to reject the complaint as unjustified.

The player from Austria had their bonus cancelled after one day of opening an account. The player reports receiving nonsensical responses from live chat regarding the bonus activation and expiration terms. The player also contacted the casino via email. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had not received his withdrawal despite it being two weeks since the request. Casino support had asked for bank screenshots and kept delaying the payment while also canceling a recent withdrawal request. There were also issues with the bank selection feature on the site. We had attempted to contact the player to gather more information and extend the resolution period but received no response. Therefore, we were unable to investigate further and rejected the complaint.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days, and that delays might be due to unfinished KYC verification or a high volume of withdrawal requests. The player had been urged to cooperate fully with the casino and wait at least 14 days after requesting their withdrawal before submitting a complaint. However, the player did not respond to further communication, which led to the complaint being rejected.

The player from Spain joined Wazamba a month ago, deposited money and won 336€. His first and second withdrawal requests were declined, and his account has been closed due to having a duplicate account. The player is now unable to access winnings or receive responses from casino support. It turned out that the player indeed had another account in the casino, registered earlier. Although it looks like he did not gain any unfair advantage by playing in this way, considering the fact that he played only sports betting, unknowingly breached a standard rule stating that only 1 account is allowed per player, providing false information upon registration at least on one of the linked accounts, and providing us with untrue and misleading information and evidence for the entire time of the process, we decided to reject the complaint. The casino refunded his deposits, which we, after all, consider an acceptable compromise as a solution to the issue.

The player from Austria is unable to log into his casino account and has not obtained any reception from support to address the issue. We rejected the complaint as the issue was sports-betting-related.

The player from Austria had found his account closed without any given reasons. He hadn't made any withdrawals, and the account hadn't been verified. After he contacted the Complaints Team, they had reached out to the casino for clarification. The casino had responded by reopening the player's account and requesting him to upload necessary documents for verification. The player had been traveling for work and was unable to provide the documents immediately, but he managed to upload them after he returned. The casino then verified his account. The player had encountered an error message when trying to withdraw his winnings, but the issue was resolved after the casino confirmed his pending withdrawals. The player had been able to initiate the withdrawal process, however, due to withdrawal limits, he had to withdraw his winnings in increments. The casino confirmed that all pending withdrawals were forwarded for review. The Complaints Team closed the case after not receiving further communication from the player.

The player from Greece has spent over 10,000 and received no rewards and frequently encounters system booting his account out of sessions. We rejected the complaint because the player didn't respond to our messages and questions.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Brazil was playing with Wazamba casino for several months without any issues. After winning a considerable amount on slot machines and sports betting, his account has been frozen by the casino. Despite customer service claiming to review his case, he hasn't received any updates for eight days. The casino responded and stated the players's account was under investigation. Upon conclusion of the investigation, the casino stated that the player had accrued winnings as a result of a software error in one game, so the funds had been confiscated. The casino proivded sufficient evidence to support this, and as they acted in accordance with their terms and conditions the case was rejected.

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Greece, with a history of gambling addiction, created a new account after a previous suspension due to significant losses. Upon losing an additional 800 euros, the player now requests a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had their account frozen due to accusations of running multiple accounts. Despite their request for a refund using the original payment method, the casino is asking for bank details. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Ontario is dissatisfied with the lack of customer service and feels cheated out of promised free spins. Initially promised 200 free spins, they only received 40, with the remaining 160 unjustly removed. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain initiated a withdrawal of 500 euros from a casino and has not yet received the funds even after the standard waiting period. The player is unable to access the website or live chat. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Alberta has been locked out of their account. Despite almost completing the requested verifications, the casino will not release their $3,800 winnings. We were forced to reject this complaint because the player focused only on sports betting.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from Alberta finds her request for a deposit being denied without any explanation from the casino. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Indonesia is experiencing withdrawal delay for $100 while noticing that deposits are processed much faster. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Czech Republic deposited 500CZK and won 20000CZK at Wazamba casino. However, the player's withdrawal requests are repeatedly rejected, with staff advising him to try again. The complaint was closed as the player stopped responding.

The player from Greece tried to verify his account. Unfortunately, while he was waiting for his documents to be verified, his account got blocked. Unfortunately, the player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan deposited money to his player account. Unfortunately, the deposit has not been added to his balance yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Poland sent the proof of his payments from eZeewallet. Unfortunately, the casino did not approve the document. Eventually, we found out that the player used funds sent to his eZeewallet by his friends and relatives who also gambled in Wazamba, so we rejected the complaint.

The player from Greece had her account in the casino blocked and her winnings confiscated due to accusations of third-party deposit. After further consideration, we closed the complaint as unjustified.

The player from Germany has registered with OASIS (Self-Exclusion Scheme). However, the casino accepted player’s deposits. We were forced to reject this complaint because the player didn't inform the casino about his gambling addiction prior to making deposits, and his account was later closed.

The player from Spain submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player was experiencing withdrawal issues with Wazamba Casino. After hitting bigger winnings, the player requested withdrawals but they were canceled due to withdrawal limits. Eventually, the player played and lost her winnings. The withdrawals within the limits were processed and received. The player claimed that she never played the winnings down, however, it is highly unlikely that she would make 36 more deposits if her winnings were stolen by the casino.

The player from Saxony-Anhalt submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We rejected the complaint because the player didn't respond to our messages and questions.

The player's deposit was not credited for over a week. After further investigation, we found out that the player used an incorrect blockchain for their deposit. The casino helped the player with retrieving lost funds.

The player from Germany was experiencing delays in withdrawing funds from the casino. We ended up rejecting the complaint because the casino provided evidence suggesting that the player entered the payment details themselves and that the transaction was successful.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Saxony-Anhalt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from France deposited funds into his account from someone else’s credit card. The casino confiscated winnings and closed the account. We rejected this complaint because the casino acted in compliance with its T&Cs.

The player from Canada had his winnings cancelled as the deposit hasn’t been allegedly received by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. After a closer examination, we ended up rejecting this complaint as there is evidence the player has breached the casino's terms and conditions.

The player from Germany has been blocked due to unsuccessful verification. The casino firstly refused to pay out the player's winnings because of their payment method was used by their friend's account, however the player was able to receive all the withdrawals and the case is resolved.

The player from Germany requested a withdrawal 14 days prior to submitting this complaint. It has not been processed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany is not able to self-exclude due to having a pending withdrawal. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player's verification failed for an unexplained reason and his account was blocked. Later, about 3 days after inviting the casino to the open thread, the player confirmed that he had successfully received his withdrawal. We consider the complaint resolved.

The player from Bremen has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had the account blocked for an audit after accumulating a substantial win. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany is asking for a deposit refund because the casino allows creating accounts from a restricted country. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Thailand is enquiring more information about the withdrawal process and available payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has been blocked. The casino claims she opened multiple accounts. The casino claims they allowed the player to complete the verification which the player confirmed was completed successfully. We don't know whether the player asked for a withdrawal and the winnings were paid out because the player stopped responding to our questions. Therefore we rejected the complaint.

The player's pending withdrawal got canceled and voided by the casino. He used the payment method which was not used before on the website. Once the player requested the withdrawal through the correct option, it was fully processed within a few days. The complaint is resolved.

The player from Italy has been accused of opening multiple accounts after she and her fried played from the same IP address. The complaint was resolved after the player received a refund of her deposits.