Wazamba Casino - Player’s withdrawal is delayed due to verification issues.

Hi team, about 6 weeks ago i was playing when intoxicated and i accidently tfr over all my bitcoin. It was about 12k. I wasn't too worried as i had been paid out a few weeks before for a win - so i was verified. However when i tried to tfr it back the next day they said i wasn't verified and now had to verify every card i had ever used on my account (they were all there when they last paid me out). I have verified what i can, but there are a few i have no idea who's they are (i had had other people gambling with me and using their cards). Wazamba said that wasn't a problem as long as i could now verify them all (but i cant because i dont even know who's they are). I have emailed many times and just get told they can do nothing unless i verify all the cards. I have emailed their complaints several times have got zero reply. I have just asked for it to go back to bitcoin where it came from. All the money came from bitcoin - so that can't be verified- so im not sure what point they have to verify all cards it didn't come from. VERY confused as they had payed me out before and not asked. It seems they just want to keep all the money - i get that is their job. Is there anything you can do to help?

Dear ImRepublic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is the player’s responsibility to use only the allowed payment methods.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.