Bovada Casino Review

The player won $1,025 at Bovada Casino and withdrew via check. After difficulties depositing the check, Bovada instructed the player to void it and return it for a stop payment. The casino confirmed the stop payment request but has failed to credit the player’s account as promised, despite a 10-15 business day timeframe. The player has repeatedly contacted support, receiving generic responses and no resolution. They are frustrated by the delays and feel misled by Bovada’s communication. The situation remains unresolved, and the player is seeking urgent assistance.

The player, who had verified their account with a driver's license and deposited thousands of dollars, faced account suspension and withdrawal denial on February 10, 2024, due to an alleged duplicate account, which the player denies. Despite verifying their identity, the player was unable to resolve the issue through the casino's support, received a bogus email, and had their balance seized. The dispute is now being mediated by the Curaçao gaming license authority. The mediation authority has closed the complaint as unresolved, pending the regulator's final decision.

The player attempted to withdraw $500 from his Bovada account, which was disabled the next day and put under investigation. He had deposited $500 in crypto, used a playthrough-based bonus, and a friend's referral code. Both accounts were disabled, suspected of account sharing, which he denies. Unable to log in, he contacted support but received no substantial response. After filing a complaint at the mediation authority, the casino acknowledged the ongoing review. The player then provided proof of identity and is awaiting further updates from Bovada. The casino has not responded since February, leaving the issue unresolved and the outcome still uncertain.

The player submitted all required documents to Bovada Casino for account verification, expecting a response within 24-48 hours. After 11 days with no update and $25,000 in his account, he sought help at the mediation authority. The casino responded that his account was still under review, with no specific timeframe for resolution. The player expressed frustration with the delay and considered seeking legal assistance if the issue continued. Despite repeated requests from the mediation authority for updates, the casino did not provide further communication. Consequently, the complaint was marked as unresolved, negatively impacting Bovada's rating.

The player opened a Bovada account on January 20, 2024, which was suspended on January 25, 2024, without explanation. Despite reaching out to customer support and receiving an email stating his account was under review, he was informed that his funds were seized and winnings would not be paid. Bovada provided no specific reasons for the seizure, citing security reasons. The mediation authority requested details from Bovada, but the casino refused to share information, leading to the complaint being closed as unresolved. The player was advised to seek further assistance from regulatory bodies.

The player from Mississippi had a generally positive experience with Bovada but faced issues when his account was disabled for review on September 26th, with no updates for almost two weeks despite submitting all requested documents. His account balance was $5,635. On October 11th, Bovada seized his funds, claiming abuse of their referral program, but later re-enabled his account. The complaint was escalated to the mediation authority and Curacao eGaming but remained unresolved as the casino did not provide sufficient evidence. As a result, the mediation authority closed the complaint as unresolved, negatively impacting casino's ranking.

The player has been trying to withdraw $3,766 from his Bovada Casino account for over 19 days, but his account was disabled for verification purposes. Despite submitting all required documents and having his identity confirmed, his account remains under investigation due to suspected similarities with other accounts. Bovada has provided no clear resolution timeframe, prompting frustration and multiple follow-ups. The mediation authority has urged Bovada to provide a resolution timeframe or risk having the complaint marked as unresolved, which would negatively impact Bovada's ranking on their platform. The casino hasn't responded and the complaint remains unresolved.

The player's account was placed under review on June 8th, with no explanation provided. Despite having verified the account and being in good standing with a balance of approximately $4,800, the account was disabled shortly after placing additional bets. Since then, the player has received no meaningful updates despite multiple inquiries. The casino has cited an ongoing review process, but no specific timeframe for resolution has been provided. The complaint has been reopened by the mediation authority, who are seeking a resolution, as the issue remains unresolved but no further communication was recorded in a thread since then.

Player's account has been under review since May 4th, with no updates despite submitting all requested documents, including a driver’s license, student ID, proof of address, and selfies. She has contacted Bovada daily, receiving conflicting information from agents and no resolution. The account review has lasted over a month, and she is frustrated, feeling scammed. Despite her requests to either reopen the account or release her $4,200 funds, Bovada has not provided a clear timeframe or resolution. The mediation authority has asked for an update, with a warning of potential closure of the complaint if no response is received. No further updates have been provided and the complaint was left unresolved.

The player’s account has been under review for over two weeks following a $9,500 withdrawal request, with no updates provided despite submitting the required identification. Bovada has repeatedly cited the review process without giving a clear resolution timeframe. The player has expressed frustration over the lack of communication and perceived unfair treatment. After failing to receive a response from the casino, the mediation authority closed the complaint as unresolved, deeming it unjustified.

Player’s account was disabled after a $975 withdrawal, and despite submitting all necessary documents, the account remains locked. The casino has not provided a clear reason for the account review or withdrawal denial, and communications have been unhelpful. The player has expressed frustration over the lack of resolution and delays, accusing Bovada of unfair practices. The mediation authority has requested detailed information from Bovada but received no satisfactory response, leading to the case being closed as unresolved.

Player’s account was disabled on December 6, 2023, and despite submitting requested documents, Bovada provided no clear explanation or resolution. The player has been frustrated by repeated delays and lack of communication, including issues with SMS verification affecting withdrawals. Despite casino’s claim of resolving technical issues and completing the review, the player reports that the money is still not accessible and accuses Bovada of unfair practices and bonus abuse. The complaint remains unresolved with ongoing communication difficulties.

Player's account was disabled 28 days ago after a withdrawal request of $1,333, and the casino has not provided any updates despite receiving all requested documents. The player has been advised to wait indefinitely, causing frustration and concerns about the lack of transparency. The mediation authority has requested a timeframe for the investigation from the casino and indicated that the complaint may be closed as unresolved until the review is completed.

The player's account has been disabled for five weeks, with over $5,000 in funds locked. Despite regular contact with the casino's support and updates from the mediation authority, there has been no resolution or clear timeframe for unlocking the account. The player seeks access to their funds and a resolution similar to those provided in other cases, but the lack of further communication has left the complaint unresolved.

The player's account was disabled on February 2024 after a substantial win, with the casino requesting account verification. Despite submitting all required documentation, the account remains under review, and the player cannot access the $7,050. Repeated inquiries have yielded no progress, prompting the player to threaten legal action. The mediation authority has requested an update from the casino, warning of potential consequences if the issue remains unresolved. The casino hasn't responded since then leaving the complaint unresolved.

The players's account was terminated, and $33,000 was seized without warning, allegedly for "Fraudulent Activity," which he disputes. Despite presenting proof of pending bets, the has refused to reinstate his account or return the funds. The player has repeatedly contacted customer service without resolution and has escalated the issue to Curacao eGaming.

Player's withdrawal request of $1,100 from Bovada on September 27, 2023, was denied, and their account was suspended. Despite submitting required identification promptly, the verification process has been ongoing for over three weeks with no resolution. Bovada's lack of a specific timeframe for completion has led the player to express frustration and distrust. In response to the prolonged delay, the player has escalated the issue to Curacao eGaming's ADR Department. The mediation authority has closed the complaint due to the involvement of the regulatory body, pending its final decision.

The player encountered persistent issues with cashing a casino's check, which led to multiple attempts and requests for resolution well within the 6-month validity period. Despite these efforts, Bovada's responses were slow and unhelpful, eventually leading to a backtracking on alternative solutions like cryptocurrency payments. The casino confirmed the check's validity had expired but failed to address prior communications and offered inconsistent guidance. The situation remains unresolved as casino's recent refusal to process a stop payment and refusal to provide an alternative payment method left the player without a satisfactory resolution.

Player's Bovada account was disabled on August 1, 2023, after she attempted to withdraw $2600. Despite submitting all requested verification documents promptly, her account remains under review with no resolution for over 70 days. Multiple attempts to contact support have yielded no progress or clear answers, leading to significant frustration and missed betting opportunities.

Player's Bovada account was suspended for "suspicious activity" after requesting a $550 withdrawal on September 11, 2023. Despite contacting support and escalating through various channels, no clear information or timeline has been provided. As of October 3, 2023, after over three weeks, the review is still incomplete and no resolution has been offered.

The player from Florida won over $5000 at Bovada casino, but their account was disabled after requesting a withdrawal on September 6, 2023. Despite contacting live chat daily, no clear reason or resolution timeframe was provided. The mediaton authority intervened on September 8, seeking an update. The casino responded on September 13, stating the account review is ongoing for compliance reasons. As of September 14, the player reports no resolution and criticizes Bovada's customer service.

The player from Georgia, who had been with Bovada.lv for over 7 years without issues, found her account locked after attempting to withdraw $380. She still had at least $200 in the account and believed this occurred after using a deposit bonus. She sought to have her account reactivated and her funds returned. The Complaints Team contacted the casino, and the player's account was reactivated without explanation, allowing her to access her funds. The issue was marked as resolved.

The player from the US had their account locked by Bovada after referring a friend and receiving a bonus. The account had been locked for two weeks, and despite being told it was under investigation, no updates had been received. The Complaints Team had requested additional details from the player and extended the response timer by 7 days. Due to the player's lack of response, the complaint was rejected, and no further investigation was conducted.

The player from the US reported having had an issue where a $271 spin didn't post on their balance in Bovada casino. They were informed by a customer service agent that it was a technical problem that would be resolved in 24-48 hours. However, the casino later declined restitution, stating the player had forfeited the bonus. We requested additional information from the player to investigate further, but the complaint was closed due to the player's lack of response.

The player from Texas had initially been unable to withdraw her winnings of $1400 because her account had been deactivated for verification purposes. Despite having submitted the required documents, she had been left waiting for a response. After a series of correspondences with the Complaints Team, the issue was finally resolved. The casino had closed her account, but she had been able to withdraw her winnings. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from Florida had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take a couple of days or even weeks to process, and suggested waiting at least 14 days from the withdrawal request before submitting a complaint. The team also extended the timer for response by 7 days. However, due to the player's lack of response to further inquiries, we were unable to investigate the matter further and had to reject the complaint.

The player from Indiana was a regular customer at Bovada and its affiliates. During a customer service call for a free bonus, she jokingly mentioned her gambling "addiction". As a result, her account was permanently closed due to responsible gaming concerns. She insists that it was a joke and is upset over her inability to reverse the decision or to get a satisfactory response from customer service.

The player from Michigan had encountered problems when he attempted to withdraw his bonus winnings from an online casino. The casino had claimed that the player violated the referral bonus terms and conditions, which resulted in his account being locked and his withdrawal request denied. The player, however, maintained that he adhered to all the casino's terms. Despite our team's efforts to resolve the issue, the casino did not cooperate and failed to respond to our inquiries. Consequently, we marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had advised the player to contact the Curacao eGaming Authority for further assistance.

The player from Michigan had issues with withdrawing his winnings after completing the required play through with the site's 125% bonus option. The casino claimed he had multiple accounts and had disabled his account as a result. The player denied having multiple accounts and provided the requested correspondence. However, the casino did not respond to our attempts to mediate the issue. We had marked the complaint as 'unresolved' and recommended the player to contact the Curaçao eGaming Authority for further assistance.

The player from the US had his account at Bovada suspended without explanation, which prevented him from withdrawing funds and left him with pending bets. Despite his contact with customer service, he had received no insight into when the situation would be resolved. The player had attempted to complete the account verification with his passport but had faced issues with the automated system. His deposits had been made using Bitcoin and he had been engaged in sports betting. The casino had alleged fraudulent activity and decided to withhold his winnings. However, we had been unable to assist the player due to a lack of expertise in handling sports betting disputes, and therefore, the complaint had been rejected.

The player from the US had referred multiple friends to an online casino, expecting to receive a bonus for each referral. He had received initial bonuses but did not receive subsequent bonuses for his friends using Bitcoin. Despite his efforts to resolve the issue with the casino's customer service, he had been unsuccessful. We had attempted to assist the player and requested more information to better understand the situation. However, due to lack of response from the player, we were unable to proceed with further investigation or provide potential solutions. The complaint was ultimately rejected.

The player from the US had deposited Ethereum crypto to Bovada Casino, but it had not appeared in his account due to a website shutdown. The player had made several attempts to resolve this issue through customer service but with no success. The casino maintained that the deposit was less than the required amount, a claim that was disputed by the player. We had advised the player to contact his payment provider for further investigation and extended the complaint response time by 7 days. However, due to a lack of response from the player, we had to reject the complaint. The issue remained unresolved.

The player from Virginia had lodged a complaint about a promotional offer that he had not received despite making two deposits. The casino's customer service had been unhelpful, directing him to the rewards section where the promotion was marked as applied, but it was not reflected in his account. He had also questioned the legality of the casino and asked for it to be blacklisted. We had sought more information from the player to fully understand the situation, but the player did not respond to our inquiries. As a result, we were unable to further investigate and had to reject the complaint.

The player from the United States deposited some money, which they increased to over $9500. When they attempted to withdraw, they were asked to verify their identity and subsequently were locked out due to an IP address mix-up caused by their iPhone private relay settings. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Ohio successfully verified their account on Bovada Casino and attempted a $2500 withdrawal. The withdrawal went from pending to declined after the account was disabled without explanation. Despite assurances from customer service, the player has yet to receive the winnings. The complaint was closed as the player stopped responding.

The player got his account disabled following identity verification and attempt for withdrawal. Later, the customer support confirmed he´d get his money but more than a week passed since then. After posting this complaint, the player had a missed call from the casino. The complaint remained unresolved.

The player from California used a no-deposit bonus on Bovada and won $100. She experienced difficulties in updating her phone number which the casino required for verification. Even after a lengthy chat support session and sending requested ID photos twice. Later the player confirmed his casino account was restored and he was able to withdraw his funds.

The player from California is unable to withdraw because the casino claims his account information is unverifiable, despite successful withdrawals in the past. The complaint was closed as the player stopped responding.

The player from the United States is concerned about not getting any returns on his deposits at the casino despite spending a significant amount. We rejected the complaint because the player didn't respond to our messages and questions.

The player complained that he had been lied to by one of the live chat agents about the possibility to forfeit his bonus funds. He asked whether he could forfeit the bonus funds and withdraw the locked funds. The agent said it wasn't possible since it would make him lose all the funds. So he continued playing in order to complete the wagering requirement when, from a different agent, he found out that he could actually forfeit the bonus and withdraw his locked funds. The player complained about this to casino too but received no response so far.

The player bet, won a big amount of money, and succesfully requested a withdrawal. Later on, he decided to request another withdrawal but only at that moment he discovered that his account was disabled due to account review. The casino confirmed it was pending due to the review and that the player would be notified once it was completed. A week later, the player still didn't hear from them.

The player from the United States has referred a friend. However, the referral bonus wasn’t given to the player, even after several attempts to contact the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player requested a withdrawal of $3,000 but their account was closed the following day and they were asked to send documents for verification. After a month, the casino informed the player that their account will be permanently disabled and the balance would not be paid out because the player's son had an account in the casino, dating back to 2015, with a $700 debt towards the casino. The player offered to pay off their son's debt if the casino would give back the player's account. The casino refused and did not provide any evidence on the claim nor specify if any rule was violated.

A player from Georgia US played at the casino and won $10,700 but shortly after he requested a withdrawal of $4,800, the casino disabled his account due to investigation. The player was asked to send documents for their account verification which he provided them with right away. The casino later closed the investigation with alleged findings of a violation of the Terms of Service but did not provide any evidence nor an explanation on the issue.

Sadie from the USA was checking her bank account statement when she realized that there were many deposits made on the days when she was out of town and had no access to the computer. She also stated that she lived alone and nobody else had an access to her computer. After she contacted the casino to find out what was wrong, they asked her to provide her bank statements and she decided to not to provide those. Later on, she asked the casino to close her account and changed her debit card so her old one could no longer be billed by them. Some of Sadie's friends had the same experiences and also decided to close their accounts. There is no further update available and the casino never responded to the complaint either.

The player deposited $1,400 and was unpleasantly surprised when he found out that his deposit fee changed from 4.9% to 8.25%, which happened to be $47 more than what he had expected. When he contacted the casino about it, they told him to check with the bank to see if they were charging him fees. The bank did not. The player contacted the casino via phone and was told that his deposit was converted to Chinese currency and not dollars. After the player wrote the complaint, the casino responded to it with an answer that they would look into it and contact him with an update. That never happened and the case remained unresolved.

Parlayking requested a withdrawal of $1,000 but the payment was delayed and he contacted the casino for an update. In accordance to fast forward the process, the casino asked him to send his bank statements for verification. The player saw no meaning in this since his payout was an electronic payment. He also mentioned that he had no problems receiving his payouts in the past and couldn't understand what could've happened this time. There is no further update available and the case remains unresolved.

The player from Illinois faced delays in withdrawing money as his account was locked for verification. Although he submitted all requested documents, it had been 13 days with ongoing messages indicating his account was still under review. The issue was resolved when the casino re-enabled his account following verification, which was completed after the player communicated the urgency of his situation.

The player from Tennessee had his account abruptly disabled for alleged "bonus abuse" after he won $991. He suspected that this was a strategy to avoid paying his winnings. Despite his cooperation and the provision of all necessary information and communication logs, the casino did not respond to our attempts at mediation. We had advised the player to contact the Curacao eGaming Authority for further assistance. The complaint was initially marked as 'unresolved', which could have negatively impacted the casino's rating. However, after the player had contacted the gaming authority, they were able to withdraw his winnings. Consequently, we marked the complaint as 'resolved'.

The player from Mississippi had their account disabled after attempting to withdraw $600 from a recent balance of over $1,300. Despite having won previously, they faced delays as the casino indicated a 24-48 hour wait for a call. The issue was resolved after the player cooperated with the casino and addressed verification concerns related to a linked account. Following extensive communication, the player successfully received their winnings. The complaint was marked as resolved by the Complaints Team.

The player from Illinois had her account disabled a few hours after attempting to withdraw $2,150.66 from Ignition Casino. Despite having necessary verification documents ready, she was still waiting for the investigation team's review. The player confirmed that her account was disabled on June 13, 2024, after a few weeks of activity and a successful play-through of a small bonus. The issue was resolved after the casino approved the withdrawal, and the player confirmed receipt of the payment. The complaint was marked as resolved by us.

The player from Oregon had winnings confiscated from their account. Communication with the casino has been severed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Colorado has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. After contacting casino and their affiliates we still weren't able to get a response. The issue has been resolved successfully.