Ozwin Casino Review

The player from Australia had her winnings reduced after he was accused of breaching the maximum bet rule. The player was informed about reaching a higher VIP level, which also includes better bonus terms and conditions, such as no maximum bet amount while playing with bonus money. At some point, the casino removed/decreased her VIP status to a lower VIP level, which was not noticed by the player and was not visible clearly in her account, but the casino did not inform her that the general bonus terms and conditions became valid from this moment. Thus, she allegedly played with higher bets than was allowed. However, the better conditions for the bonuses were only shared by email, but the change in the applied rules was not shared at the time of the VIP status update. After reviewing all the gathered information and details, we concluded the casino's approach and decision to confiscate the player's winnings is unfair, and we recommended it reconsider the case and circumstances and restore the complainant's disputed winnings. The case was closed as unresolved because the casino stopped responding.

The player from Brazil played with a no-deposit bonus. The casino confiscated her winnings claiming she activated the bonus from a restricted country. We ended up closing the complaint as "unresolved" as we disagree with the casino's decision.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. Her money wasn't received yet. We contacted the casino and it informed us that some of the documents were missing for the verification. It was impossible for the player to provide certain papers, so the casino agreed to verify her account without them. The player confirmed this but also stated that her winnings were kept. We asked her to specify the information but she stopped answering so we were forced to reject the complaint.

The player from Russia was experiencing difficulties withdrawing his winnings due to ongoing verification. After he sent some additional documents, the casino successfully verified his account. However, when the player tried to withdraw his money, he got an email saying that the winnings came from a bonus that wasn't available for Russian players. We tried to ask the player how he obtained the bonus to see if we could be of further help in the case, but he did not respond to our questions. At the end, we had to reject the complaint.

The player from Brazil accumulated winnings with a bonus. The casino later informed him that players from his country do not qualify for bonuses. Inaccordance with our policies on fair gambling, we believe that if a player is granted the bonus and allowed to use it, they should also be allowed to claim their winnings. Unfortunately the casino did not share our views, so the complaint was closed as 'unresolved'.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player had stopped responding, therefore, the complaint has been rejected.

The player from United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal. We closed this complaint as “unresolved” since this casino doesn’t wish to be contacted about any complaints.

The player from Kazakhstan was prompted to provide additional documents for the KYC, even if his account has been verified in the past. We closed the complaint as 'unresolved' because the casino did not reply in the set time frame.

The player wanted to withdraw 180 AUD after playing with a no deposit bonus, but Ozwin casino didn't approve the verification and asked for more documents. The player provided the requested paperwork, but the casino hasn't verified the player's account and hasn't responded to his emails.

The player claimed he had been unable to withdraw his winnings in the amount of 7002 AUD. He tried to get in touch with the Ozwin casino and after two weeks, the casino informed him that he hadn't been verified. Therefore, the player sent his documents again, but there's been no response from the casino since then.

The player from Australia has been accused of breaching bonus T&Cs by placing a higher single bet than allowed. We rejected the complaint because the player didn't respond to our messages and failed to provide the required evidence.

The player from Nevada reports multiple unauthorized charges from Fairgo, with initial deposits unexpectedly increasing significantly. Despite contacting Fairgo for resolution, they require a bank statement, which the player cannot provide immediately, leading to overdraft concerns and ongoing issues.

The player from Australia won a certain amount of money after playing for several weeks, but they are facing issues when trying to withdraw their winnings. The casino keeps requesting identification verification, and despite providing various government-issued documents with matching addresses, they only receive automated responses. Player’s complaint has been resolved successfully.

The player from Australia is complaining about having his funds disappeared after he has experienced technical difficulties. The player was offered a bonus from the casino and accepted it. The complaint was resolved.

The player from Mexico had his winnings cancelled to a rule forbidding a redemption of multiple consecutive Free Bonuses. The complaint was closed as resolved as the player successfuly received her winnings.

The player from Oregon has an issue with withdrawal as the casino claims to be emailing him, but no emails are received. Also, the casino is repeatedly asking for a picture of him holding his ID, even after already sending three pictures. Later, the player informed us the the problem with their account verification was resolved on its own, before we contacted the casino, so we closed the complaint as per the player's update.

The player from the US had faced multiple issues while trying to withdraw her winnings from an online casino. She had complied with the casino's request to verify her Bitcoin account, but her account had been locked due to disputed transactions with her bank. Despite having resolved the issue with her bank, the casino had continued to block her from emailing them. She had also claimed to have been locked out of other casino sites due to this issue. After extensive communication with the casino and the Complaints Team, the casino finally verified her account and disputes, and she had been able to withdraw her winnings. The Complaints Team had resolved the issue by mediating between the player and the casino.

The player from the United States was experiencing issues withdrawing from the casino due to ongoing verification. After we contacted the casino, we found out that the delay was caused by the holiday season. Finally, the players's account was verified and the player received his winnings. We closed the complaint as resolved.

The player from the US was experiencing difficulties withdrawing his winnings due to ongoing account verification. The complaint was rejected because the player did not respond to our messages and questions. Later, we received an update from the player. He confirmed that the verification was successfully completed and he has already received his disputed funds. The complaint is resolved.

The player was unable to withdraw as his prefered method was not available anymore. Although we have not received any detailed explanation on how the issue was finally resolved, the player confirmed the funds were paid. The complaint is considered resolved.