Megapari Casino - Player experiences delayed refund for rejected deposit.

I made a deposit of 5000 Argentine pesos, which was rejected, but I never got my money back. This happened to me around 3 weeks ago, and thanks to my complaint here, they refunded the 150,000 pesos I had deposited. I thought it wouldn't happen again, especially not so soon. But here I am filing another complaint for the same issue with Megapari. It's been 1 week now, and they're still telling me to get back in touch in 24 hours. Every day they say the same thing.

Dear pueblojuan709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.