MrPunter Casino - Player's verification has been delayed.

I have been trying to get verified at this casino for 3 weeks, they refuse to tell me what is wrong. I have been in live chat multiple times asking for answers and they reassure me every time that my case has "high priority" and I will get answers via email. In the 3 weeks waiting time I have gotten 1 email from them asking me to upload the exact document I have uploaded multiple times. (Document is PDF file of transactions from mifinity peroid 25.10-25.11, provided by mifinity themselves) and yet every time they reject it without any explaination.

I have played many casinos in my time gambling, and this is by far the worst experience I have had with verification and communication. Seems like they stall for time and hope for players to loose patience and play their winnings away.

I would recommend to stay away from this casino and their partner casinos as they are using scummy tactics to stall verification / withdrawal process.

Dear kjayyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Is the deposit you made in the casino visible in the list of transactions on your Mifinity statement?
• Could you please forward the email you received from the casino about what they require?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.