The player from Australia is facing issues with a declined withdrawal of $100, which was generated using bonuses from the casino. Additionally, the casino confiscated the winnings, leaving no balance in the account.
Ozwin Casino - Player's winnings have been confiscated.
Amount: A$100
Ozwin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Ozwin Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
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Waiting for Casino Guru to reply
6d 20h 34m 37s
Case summary
3 hours ago
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10 hours ago
I used the bonuses the casino sent me, wagered the money and ended up having a withdrawal amount of 100$, well they declined it and also took the money i won so it's no longer in my balance. I've deposited so much money into this casino, I dont understand why they send you bonuses if your not allowed to use them.
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4 hours ago
Dear suzeeewing,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
- Have you received any explanation from the casino regarding the confiscated winnings? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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3 hours ago
They said because you can't have consecutive bonuses in a row, but they are bonuses either ive earnt or that they have emailed or messaged me, I wagered it and was able to withdraw 150$ but I have to pay 50 for a wire transfer so it left me with 100..im not sure now which bonus but it could of been with my journey points or comp points. But as you can see in my emails I also deposited a few times that 
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