The player from Germany is complaining about the lengthy verification process. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
King Billy Casino (Malta) - Player’s struggling to complete account verification.
Amount: €1,310
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I have already uploaded all documents, are constantly rejected. And after discussions, the same documents are required again. After uploading, however, immediately rejected again. Find this a complete rip off. In this regard, I will contact the regulatory authority and report fraud and embezzlement as well as concealment. I've been trying it for 2 weeks now. Just stalling and kidding. The money was legally won, however, it is being fraudulently withheld and not paid out.
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1 year ago
Dear Mike1MB,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Today a nice agent from the kingbilly casino stood by my side in a factual and professional manner. So that I knew what to do. Have now uploaded the correct document. I was promised that everything is fine and that the payment will be made promptly after the examination.
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1 year ago
Thank you very much, Mike1MB, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed.
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1 year ago
Hello Mike1MB,
Have there been any developments since our last conversation, please?
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