King Billy Casino (Malta) - Player’s deposit is not credited to casino account.

I deposited 70€ via bank transfer. As with all previous transactions, the money was immediately deducted from my bank account. However, nothing has appeared on the casino's side. In other words, no deposit was credited. I just spoke with my bank, and they confirmed that the transfer definitely went through right away.

The casino keeps putting me off, telling me to wait. I have no idea what's going on.

I've submitted all necessary documentation, including a screenshot of the bank statement.

Please help me.

Dear Messo1005, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if it was your first deposit in this casino? Have you contacted casino customer support regarding this issue?

When you communicated with the bank, what was their suggestion?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Veronika

Hello,

No, I have made deposits with this bank account several times and it has always worked so far.

I wrote to customer service but they say it has been checked since yesterday.

The money has been withdrawn from my account

My bank says they transferred it and the money was received there

Still nothing since Monday today 48 hours ago Bank says it has been posted

Do you have any communication with the bank regarding the status of your deposit? If you do, please forward it to me. My email address is veronika.l@casino.guru.

Usually, after a player contacts their payment provider, we recommend waiting one month for the bank to conclude its investigation. In cases of lost deposits, the casino usually has its hands tied. 

Ok

Dear Messo1005,

could you please update me on the status of your deposit?