The player from Finland has tried to redeem the advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
King Billy Casino (Malta) - Player’s criticizing false advertisement of bonus.
Amount: ??
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The advertised bonus 151% bonus is actually a 100% bonus.
Both the 200 FS Book of the Dead you advertise are actually 20FS per day of game starburst, which is also not self-activated and can be advanced through chat.
Automatic translation:
Public
Public
3 years ago
Dear Laura,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked both, our website and the promotional offers displayed on the casino website directly. Could you please advise which bonus you have tried to redeem?
A) Exclusive Casino.Guru bonus
B) Regular 1st Deposit Bonus
Have you activated the bonus through our website?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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