The player from Austria is inquiring about the casino’s license. We rejected the complaint because the player didn't respond to this case.
Dear Sir or Madam, I would like to know whether this casino has a license for Austria ?! If this is not the case, it is illegal and I want my money back. If this does not happen, I have to turn on my legal protection, as in Austria only Austrian Lotteries are allowed to offer online gambling. Please clarify and answer. Mfg Ing.Kogler G ***
Dear Gernot,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, this casino is licensed by MGA and therefore can accept players from Austria.
I have checked terms and conditions and Austria is not stated between restricted countries, so you should not experience any problems playing here:
"3.8 Users from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Italy, Jersey, Slovakia, Slovenia, Spain, Turkey, Russia (RU), Ukraine, United Kingdom, United States of America. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy."
Please let us know if there is anything else I could do for you regarding this complaint.
Best regards,
Kristina