The player from Finland had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I saved 20e to casino king billy and after that I can't log in anymore
Dear ylamummo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Do I understand correctly that your account was blocked right after placing your last deposit?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela