The player from Finland made a deposit, but he hasn't been able to log into his account since. We rejected the complaint because the player didn't respond to our messages and questions.
King Billy Casino (Malta) - Player has lost access to his account.
Amount: €110
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a first deposit of € 100 through trustly to the casino but I can't log in at all. I was still trying to deposit € 10 to get into my account, but that didn't help either. I have not received the account confirmation email, after which the login should be successful. Customer service says they sent the link, but it hasn't arrived.
Automatic translation:
Public
Public
2 years ago
Dear Matti,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Has the deposit been credited to your casino account? Do I understand correctly that you didn't place any bets?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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