The player from Japan didn’t receive free spins after he made a deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, thank you very much before.There was a problem at this casino.I have paid 20 EUR twice, but the casino rejects the free spin bonus for the welcome offer.Even though I have deposited the minimum amount of money for the welcome offer, I will not be able to contact you when I ask a question on Chat.Please investigate this issue.
Dear M.R,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. The Welcome Offer consists of a match bonus (100% up to ¥ 20000/1 BTC) and 200 free spins. Do I understand correctly that only free spins haven’t been credited?
Could you please confirm that your deposited amount has stayed untouched?
Looking forward to hearing from you.
Best regards,
Kristina