King Billy Casino (Curacao) - Player's winnings were confiscated.

You have used the deposit bonus 4 times.

I was able to win with the first deposit bonus, so I applied for a withdrawal of about $ 1100.

However, it was considered a bonus abuse and the account itself was frozen.

Below is the text of the email that was sent.

With all due respect to King Billy Casino, we have had to close your account due to fraudulent use of your bonus. Such conduct constitutes a direct violation of the terms and conditions of online casino King Billy: 1.14

. If the Casino suspects that a player has committed bonus fraud, either alone or in concert with any of its partners, the casino reserves the right to remove any bonuses allocated to the player at its discretion. Abuse of the bonus will result in the closure of the player's account. The casino reserves the right to withhold the player's cash deposit and/or confiscate all winnings.

Thank you for your understanding.

You have not violated our terms of service and your account has been frozen at our sole discretion, which is unacceptable.

As far as the terms of service are concerned, I think that at least the amount that was deposited should be refunded.

I have been exchanging emails with King Billy Casino support, but I have not received a reply.

Thank you for your support.

Dear usapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King Billy Casino (Curacao).

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the only bonus you redeemed was the first deposit bonus?
• Which games did you play while the bonus was active?
• Did you gain the bonus more than once?
• Could you please forward any communication (emails, chat transcripts) between you and the casino to my email address at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account is still frozen, but the winnings I was applying for withdraw were successfully withdrawn, so the issue has been resolved!

thank you very much.

Dear usapan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru