KatsuBet Casino - Player's winnings have been confiscated.

Katsubet katsubet has confiscated all my winnings and claims that I have submitted for fraudulent documents which is insane I'm more than happy to provide any documents necessary to prove otherwise

Dear cookd7367,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please confirm that all the required documents were registered under your name?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Not specifically no, all I was told is there were fraudulent documents, yes everything is registered to me , and all documents submitted were legal

Thank you for your reply, cookd7367. The casino has provided evidence supporting its claims. Unfortunately, we are not able to help you further and we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.