KatsuBet Casino - Player's bonus has not been activated.

None of the deposit bonuses have activated on my account at all and I spent $60 with these guys today I don't like their casinos not doing anything for me have not seen about bonuses not man activated probably never

Dear dwaynehughesn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonuses you tried to activate? Are you sure you fulfilled all conditions to be eligible for them?

Also, did you already play with your deposits?

Thank you very much in advance for your reply.

Best regards,

Kristina

I have played my deposit money but I didn't get the free stuff with my deposit each time it only happen to the first time I made a deposit

If they can give me some free no deposit required and no wager

Thank you very much for your reply, dwaynehughesn. Unfortunately, if you already lost your deposit that was supposed to trigger a bonus, there is not much we could do. We are not in a position to force casinos to give players bonuses, nor can we penalize them in a case like this.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear dwaynehughesn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.