K8 Casino JP Review

A player from Japan encountered a machine malfunction during the bonus round in the Pachinko game Garo: Fang of God FINAL. Despite customer service confirming this malfunction, they promised to return the game in bonus mode but instead returned it in 'Rush' mode with no bonus. The player has not received any credit increases after the malfunction.

The player, who resided in Switzerland, had requested to close their K8 account due to signs of a gambling addiction. Despite this request, the account had remained open, which led to the player's significant loss. The player had sought compensation for this loss. We had asked for evidence of the self-exclusion request, but the player had been unable to provide any such proof. As a result, due to insufficient evidence, we had to reject the complaint.

The player from Spain had alleged that a Keno game at a specific casino seemed manipulated, as he had not won any large multipliers despite his extensive play. We had informed the player that a case could not be made solely based on his observations as the nature of casino games is inherently based on luck. We suggested he read our article about Payout ratio (RTP) to better understand how casino games worked. Despite the player's dissatisfaction, we clarified our position as an independent entity and stressed the need for concrete evidence to proceed with such a case. As no further proof was provided, the complaint was subsequently rejected.

The player from Japan had attempted to transfer 20,000 yen to the casino from PayPay Bank, but the deposit hadn't been reflected in his casino account. Despite having contacted live support, he was only advised to wait with no progress update. After the player had submitted a complaint, we had recommended he contact his payment provider for investigation, acknowledging that this process might have taken approximately one month. The casino later confirmed that the deposit had been credited to the player's account and apologized for the technical issues. The player had confirmed the resolution of the issue. We had marked the complaint as 'resolved'.

The player from Japan encountered an issue while playing a game on the platform. He was unexpectedly charged 4,000 yen twice during a single round of the game Pachinko, instead of the usual 40 to 400 yen.

The player from Greece asked the casino to close their account. The account was later reopened and the player made more deposits. The player did not clearly mention the gambling problem and he failed to send a new self-exclusion request following our instructions, therefore, we were forced to close this complaint.